Director, Labor Relations, Gap Inc.


The Director of Labor Relations provides strategic advice and consultation to senior leadership and internal business partners regarding a full spectrum of labor relations matters. This role is primarily responsible to:

  • Develop/expand, implement, and manage a Gap Inc. global labor relations strategy and approach that aligns with the company's Business and HR priorities;
  • Counsel business partners on pro-active measures to ensure maintenance of a positive employee relations environment and compliance with applicable labor and employment regulations;
  • Develop education and conduct training on proactive employee and labor relations, identifying and addressing organizational vulnerabilities; and
  • Serve as internal consultant/point person to address labor relations issues that arise.


  • Strategic Orientation
  • Change Leadership
  • Collaboration & Influencing
  • Resourcefulness


Lead and influence organizational leaders to broaden understanding of labor, and apply labor filters to business/operational decisions to mitigate business/reputational risk and maintain positive relationship with employees. Must build effective working relationships throughout the brands and functions, including additional key business partners such as Global Sustainability, Global Employment Law, Government/Public Affairs, and Communications.

This Labor Relations professional will:

  • Partner closely with EVP, Global Talent & Sustainability and SVP, Global Sustainability
  • Participate as member of the Global Employee & Labor Relations Leadership Team
  • Facilitate senior leader labor strategy meetings/discussions
  • Lead labor community of practice group/forum


Global Labor Relations Strategy

  • Manage LR strategy ensuring alignment across cross-functional partners including HR, Legal, Supply Chain, Sustainability, Communications, and Public Affairs
  • Work closely with ER Managers, HRGs and other BPs to ensure overall company objectives remain consistent with delivering an elevated employee experience
  • Conduct ER audits to identify unhealthy work environments & partner with Business to address
  • Develop key external/networking relationships

Labor Relations Education and Development

  • Enhance HR Community's and line business leaders' LR/ER capabilities
  • Design and deliver proactive ER training programs
  • Partner with L&D and Talent Management to ensure principles of maintaining a great work environment are embedded into key training and leadership programs

Response to Work Environment Issues

  • Partner with the Global ER/LR team and key BPs to coordinate response to employee engagement and satisfaction results
  • Monitor LR trends, law developments/legislative updates; communicate to BPs and respond appropriately; implement policy and remedial actions
  • Benchmark corporate best practices on LR/ER strategies




  • 7+ years LR experience; experience in complex LR issue management required
  • Bachelor's Degree and/or Advanced Degree in Business, Industrial Relations, HR Management, or Law preferred
  • Knowledge of federal, state and local laws, and statutes that govern employment policies and practices, including the NLRA
  • Comprehensive understanding and application of HR principles, concepts, practices and standards
  • Experience successfully implementing programs across geographically distributed teams
  • Ability to influence and build strong working relationships across all levels of the organization
  • Excellent planning and organization skills; attention to detail, and ability to handle multiple tasks
  • Outstanding written and verbal communication skills; must be articulate and possess persuasive communication style with strong interpersonal skills
  • Strong leadership, problem-solving and strategic thinking skills; must be resilient and able to drive for results and set priorities under shifting/ambiguous conditions

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