Director, E-Commerce Fulfillment, Global Supply Chain, Gap Inc.


The Director of E-Commerce Fulfillment will play a crucial role in supporting the growth of Gap Inc. brands' online businesses around the world as well as transforming our supply chain. This role is a hybrid of traditional jobs in strategy/strategic planning and business operations, requiring a mix of analysis, strategy development, cross-functional leadership and project management.

The Director is the primary partner to the brand's online team in the development and execution of inventory position, customer fulfillment offers and forward-looking online strategies in response to business priorities. S/he monitors network capacity based on the brand's commercial plan and performance, and DC network health. S/he is a key partner for planning brand demand and helping operational teams to overcome risk and prioritize investment. S/he leads the operational hindsight process to drive continuous improvement efforts between the brand online team and logistics network.



  • Serve as the fulfillment authority to brand Online/Finance/Company Planning teams, in conjunction with Brand Operations leader, translating customer demand strategies into a recommended customer delivery model to support inventory availability and DC operations.
  • Maintain ongoing understanding of network capacity, Brand "share of capacity". Partner with IM and Online Company Planning to set targets to maximize network utilization
  • Drive appropriate actions to manage/optimize network performance based on insights produced by central eCommerce Fulfillment team
  • Responsible to provide DC/logistics network with accurate brand forecasts based on Brand priorities and emerging business needs. Negotiates "out of guardrails" demand prioritization and non-standard delivery needs
  • Build the DC level plans that roll-up to the annual operating plan and unit alignment updates, including outbound flow forecasts and capacity management guard rails
  • Manages cost driving components of Service Level agreement to ensure business needs are balanced with company's financial targets:
  • Set goals and metrics to ensure fiscal targets are met
  • Lead training & communication efforts to support Distribution best-practices and DC initiatives
  • Partner with GSC Advanced Analytics team to ensure thorough tracking of applicable metrics to support the brand; Oversee use of reporting to identify risk to commercial plans and activate functional owners in the brand and in the network
  • Drive strategy development around network optimization, DC capacity, and inventory availability, in conjunction with Brand Operations Lead
  • Participate in Gap, Inc. initiatives and act as brand representative to the corporation


  • Effectively negotiate and influence cross-functional teams to support business needs, including Logistics Operations, IM, DC Operations, Transportation, Company Planning, Marketing and the Field
  • Manage senior-level communication to divisional leadership to communicate network performance and summarize impact of initiatives to the business
  • Partner with Logistics Operations leaders to gain alignment on business requirement and support to address inventory availability priorities
  • Proactively foster brand and business partner relationships to collaborate or gain buy-in on analysis and process recommendations.
  • Assess divisional training needs and develop training materials to support performance improvement
  • Collaborate with business partners to implement process & system change when issues are identified
  • Coordinate with other brands to leverage best-practices and constantly re-engineer allocation strategies - through process or system improvements




  • 10+ years of experience in strategy or management consulting with focus on eCommerce fulfillment, operations or IM
  • Demonstrated ability of managing operational details, while also understanding big picture
  • Deep experience with quantitative analysis, creative problem solving, and complex project management (across time zones, cultures and languages)
  • Ability to work in ambiguous environments, bring structure, prioritize and drive to results
  • Proven ability to develop and maintain effective business relationships and influence cross-functional leaders
  • Excellent written and verbal communication skills
  • Comfort with retail technology systems (IMS, WMS, etc.)


  • Learning Agility
  • Change Leadership
  • Collaboration & Influence
  • Drives Results


  • Analytical & Critical thinking
  • Business and Financial Acumen
  • Communication and Presentation Skills
  • Problem solver

Minimum Education Level

  • Bachelor's degree required

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