Customer Supervisor - Hsinchu - Taiwan

Job Purpose : The Sales Associate primary function is generating sales through customer interaction and upholding store standards. Also, to perform operational activities that drives sales (replenishment, recovery, shipment processing, housekeeping etc.) The Sales Associate provides exceptional customer service to maximise sales and ensures customer satisfaction . Customer Service: Ensures that the store is delivering the best possible customer experience. Help all customers feel welcome in our stores Provide courteous, helpful customer service throughout the store, including the sales floor, fitting rooms and cash wrap Determine customer needs, assist with outfitting options, feature and benefits of our products Communicate information to our customers about the quality, value and style of Gap products, as well as fit, fabric, price and shrinkage information Use effective communication skills to build and maintain customer relationships Coordinate efforts with other sales associates to ensure all customers receive exceptional service throughout the store Increase on conversion to previous year. Increase on UPT to previous year. Achieve sales targets weekly / monthly Mystery shop results Operations: Demonstrates an effective and productive team supporting the business and demonstrates that Risk Management is a focus. Assist customers with purchasing decisions in the fitting room Communicate with customers about their purchases, needs, next shopping trip etc. at cash wrap Operate register and handle money Maintain store standards for merchandise presentation, fold, hand and recover merchandise Complete loss prevention training and meet expectations for loss prevention Understands and follows the policies and procedures outlined in the employee handbook Participate in all store contests Must adhere to company dress code expectation EXPERIENCE Required knowledge, skills & abilities: Ability to communicate with staff and customers Ability to manoeuvre around sales floor and stockroom Ability to learn and efficiently process register transactions Experience required: Customer service, product knowledge and communication skills Schedule Requirement Ability to work a flexible schedule to meet the needs of the business, may require weekends and evening shifts. Overnights may be required , 2-4 day one month.


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