Customer Service Consultant - Seasonal FT & PT

Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. We're a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Come grow with us.

Reasons to love working for Gap Inc.

  • Generous Employee Discount
  • Flexible Schedules
  • Opportunity to Transition into Regular Employment
  • Empowerment to Help the Customer

We are seeking passionate, service-oriented Seasonal Customer Service Consultants to:

  • Demonstrate exemplary customer service skills over the phone in every interaction.
  • Ensure timely, first-call resolution with customers.
  • Act as a customer advocate by researching and resolving complex concerns by utilizing technical and department resources.
  • Effectively de-escalate customer issues using empathy, problem solving and conflict resolution skills.
  • Utilize effective time management and prioritization skills.

Skills & Knowledge:

  • Ability to work in a fast-paced phone environment with professionalism, courtesy and tact.
  • Excellent oral, written and interpersonal communication skills.
  • Computer skills with familiarity using multiple browsers, multiple tabs, window navigation and instant messenger tools.
  • Fluency in Windows Operating Systems and Microsoft Office tools.
  • Bi-lingual skills a plus.

6001 GREENPOINT DRIVE

43125

Minimum Education & Experience:

  • High School Diploma or GED equivalent.
  • Minimum 6 months of customer service experience.

Meet Some of Gap Inc.'s Employees

Theresa A.

Software Engineer

Theresa engineers innovative tech solutions with a small agile development team. Specifically, they work to bring mobile applications to the hands of Gap’s store associates.

Angela R.

Director, Customer Success

Angela focuses her energy and work on Gap’s internal customers—their employees. She is accountable for ensuring Gap develops productivity technology for their employees to be successful in their day-to-day roles.


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