Corporate Security Operations Manager, Gap Inc.


This position is designed to be one of leadership, combining excellent system knowledge and skills, with decision-making abilities. Duties include, but are not limited to: Oversight of corporate campus (s), managing staff, including, contract security staff covering shifts 24/7, handling and interacting with visitor/trespassers, customer service training for contract security staff, and assisting in evacuation procedures during the event of an emergency. This position will also complete ad hoc projects related to the Global Loss Prevention Department as required relative to process, policy, procedures and key committee leadership.


  • Customer Impact
  • Learning Agility
  • Accountability
  • Truth & Honesty


The Corporate Security Campus Manager is the main point of contact for significant events concerning their site(s) and will be responsible for communicating them to the Director of Corporate Security as well as the appropriate Business Partners.


Essential Duties and Responsibilities:

  • Responsible for oversight of security activities, including CCTV, alarm systems, access control systems, and staff of one or more sites.
  • Responsible for overseeing the activity and general performance of contracted services, particularly in construction, janitorial services, and office relocations services, including access, badge and key control and disbursement and tracking of movement within the facility.
  • Staff responsibility, assisting Sr. Manager in coordinating and monitoring service level of contract security personnel. Will provide feedback and insight to Sr. Manager regarding general performance, system issues, campus facilities issues, and events/incidents, which are the purview of the department.
  • Communicate with the National Account Manager of the contracted security company to resolve any non-compliance with contract terms, including hiring standards, professionalism and service levels.
  • Interact/coordinate with municipal emergency agencies (fire and police) during emergency events.
  • Perform programming, testing routines and minor trouble shooting for access control, CCTV, and alarm systems.
  • Review all Daily Activity Reports and Incident Reports associated with the site's security operation.
  • Responsible for developing, maintaining, and supervising of the safety marshal program; including working with the safety marshals and the evacuation of one or more corporate buildings.
  • Manage and conduct investigations for all general investigative incidents; including interfacing with HR, ER, Legal and appropriate functional management when dealing with investigative matters.
  • Develop and execute safety awareness events.
  • Support Corporate BCP as a member of the local incident command structure.
  • Rotational and ad hoc assignments include but are not limited to – Gap Inc. Standards Committee, Enterprise Wide Travel Safety Program, Women in Loss Prevention, Diversity Council & Initiatives, and Special Event Security Management.




Knowledge, Skills & Abilities:

  • Must possess strong verbal and written communication skills and the ability to formulate and articulate security strategies and solutions to all levels of management, aligned with the business.
  • Should have a well-rounded knowledge of all facets of security management with proven ability to develop and implement new programs and procedural processes. Must be experienced in investigative skills and general physical security management in a corporate and highly customer oriented work environment.
  • Must be a self-starter with the ability to think strategically and deliver programs and services in an operationally pragmatic manner. Must also possess strong leadership, analytical, and problem solving skills

Educational Level:

  • College degree preferred

Experience Required:

  • Supervision experience required
  • Minimum of four years of security experience
  • Loss Prevention experience a plus
  • Understanding of the investigations process
  • Familiarity with Windows based software required; GSOC familiarity a huge plus
  • Word and Excel necessary for adequate job performance
  • Customer service/presentation experience highly desirable

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