Communications Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Employee Engagement & CSR

  • Join in developing and executing employee engagement plans to drive sense of belonging and pride.
  • Collaborate with business divisions and other functional departments to design and implement shared engagement opportunities across HQ and the field. Serve as a key point of contact for across-team cooperation.
  • Participate in planning and organizing "cheap and cheerful" employee volunteering, CSR and other participative events around different themes and angles, to generate employee excitement and pride.
  • Support in localizing global campaigns and initiatives and mobilizing employee participation
  • Develop and maintain effective working relationships with members of cross-functional teams, such as marketing, operations, merchandising and HR, etc. in order to perform the responsibilities.
  • Manage event logistics for employee activities.


  • Internal Communications

    • Participating in developing internal communication plans and responsible for execution, to ensure messages reach the target audiences in a timely and efficient manner.

    • Ensure key global messages are cascaded effectively to the target groups of the local employees.

    • Leverage global initiatives and campaigns and combine them with local realities to develop internal communication opportunities through both online and offline channels and platforms

    • Capitalize on business progresses and other milestones and moments to transmit positive messaging to boost morale and champion team wins.

    • Partner up closely with brands, operations and functional teams to identify and meet internal communications needs through appropriate channels and format.
    • Identify opportunities to share best practices across brands and departments to promote a culture of excellence.

    • Develop and manage internal online and offline communication channels and platforms, including but not limiting to the newsletter What's Up.

    • Participate in other team tasks or assignments as needed.

REQUIREMENTS & QUALIFICATIONS

Experience
  • Around 3 years of relevant experience with proven track record of delivering results in internal communications and engagement.
  • Strong experience in designing and organizing events of various sizes and nature.
  • Strong sense of and experience in social media and digital communication.
  • Track record of working across business divisions and functional teams to drive toward a shared goal and result.
  • Experience in collaborating with external partners and managing vendors to achieve designed results within budgets.
  • Keen understanding of the Chinese retail market, field experience an asset.
  • Experience working in a dynamic, fast-paced environment, able to effectively prioritize and handle multiple tasks simultaneously.


Personal Attributes
  • Outstanding interpersonal communication and influencing skills, able to interface and work with internal and external partners at all levels.
  • Positive thinking, "can do" attitude and willing and able to learn quickly.
  • Proactive and passionate about people engagement.
  • Open, creative and innovative, willing and daring to explore new territories and possibilities
  • Attention to details and quality, mindful of necessary processes and protocols.
  • Adaptable to fast changes and able to effectively work with business partners, build up cross-team relationships, drive consensus and manage conflicts.


Minimum Education Level
  • Bachelor's or above
  • Bi-lingual in Mandarin and English,


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