Brand Associate – Denim Stylist - Old Navy - La Frontera

Old Navy makes current American fashion essentials accessible to every family. From day one, Old Navy was a revolution. We were something the world had never seen - fabulous, affordable fashion. We didn't take ourselves too seriously, and we broke the industry's rules. What we believe in today is exactly what we believed in when we started: we're on a mission to democratize fashion and make shopping fun again. We opened our first store in 1994 in San Francisco and have been on a roll ever since. Today, customers can find their must-have fashion essentials online as well as in one of our 1,000+ stores located globally.

Old Navy – a brand for everyone, a place for you!

Denim is a rapid growth category at Old Navy. As a Denim Specialist, your passion for fashion and style will give you instant credibility, enabling you to build a community of loyal customers while driving sales. In this role, you are empowered to create memorable shopping experiences for our customers while outfitting them in Old Navy clothing and accessories, particularly our Denim! Your contagious energy and enthusiasm for your job will help you build lasting relationships, grow in your career, and contribute to Old Navy's long term success.

Successful Denim Stylist Roles and Responsibilities:

  • Model Old Navy Brand Associate Standards: I am Ready, I am Approachable, I am Urgent
  • Demonstrate Old Navy Denim Specialist Differentiators: I am Proactive, I am Resourceful, I am Exciting
  • Communicate technical features, product attributes and Old Navy value to customers
  • Encourage customers to shop Denim across all divisions
  • Invite customers to try on product in the fitting room and suggest additional items. Connect with customers by asking open-ended questions
  • Invite customers to open an Old Navy Credit Card and maximize its benefits and rewards
  • Gather anecdotal feedback from customers and communicate it to Field and HQ business partners
  • Utilize Brand direction and merchandising resources to frequently update product placement and visual displays
  • Drive all Merchandise Handling SOPs: Sign to Sell, Mark to Move and Door to Floor
  • Provide a neat, clean, organized and safe shopping environment for our internal and external customers
  • Understand and follow all company-defined policies and procedures

Knowing the Competition

Because we want to grow our market share in Denim, we need to know who our competitors are, what products and services they offer and why customers choose them over Old Navy. Your knowledge of the competitive landscape will enhance your ability to sell our products will building a community of loyal Old Navy customers.2701D PARKER ROAD

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Successful Denim Stylist Qualifications:

  • Ability to effectively communicate with customers and team members
  • Ability to lift and carry up to 50 pound
  • Ability to effectively maneuver around the sales floor and stockroom
  • Ability to sell and demonstrate strong customer focused service on and off the sales floor
  • Ability to reach outside of the store and within the community
  • Ability to work a schedule design to meet the needs of the business
  • Ability to attend periodic meetings and training classes outside of normal availability
  • Ability to work with and around cleaning chemicals

Measure of Success

  • My denim department is presented to company standards
  • I achieve all daily and weekly sales metrics including Old Navy Credit Cards, OIS, MPOS, as well as my denim department is achieving LY sales and outpacing the company average
  • I consistently drive excellent customer service with internal and external customer
  • I proactively train and educate my team on denim fit, fabrications and trends
  • I proactively build a repeat customer for my Denim department that drives incremental business to the department
  • I consistently shop the competition to identify gaps in my current opportunities within my Denim Department

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