Associate Manager - Gap Outlet - Lewisham

GENERAL SUMMARY:  As a member of the store’s leadership team the Associate Manager supports the Store Manager in managing the sales generation, operational and human resources functions within the store to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures.  The Associate Manager trains, develops and manages Sales Associates, Supervisors and Floor Managers and supports the Store Manager to achieve maximum sales.


Drives Business Results

  • Drives the analysis of performance through the business KPI’s.
  • Accountable for assisting the Store Manager in achieving payroll and controllable costs in store; and ensuring compliance to store targets.
  • Manages Sub 2 through effective vacation scheduling and management of sickness in store.

Ambassador for the Store and Brand

  • Delivers outstanding visual presentation and effective merchandise and inventory management.
  • Follows direction from the District Visual Coordinator to implement the Gap standard in store.
  • Leads store team to deliver the best customer store experience in retail through:
    • Visual execution and optimal use of both space and fixtures
    • Fitting Rooms Service/Selling
    • Shop floor replenishment
    • Customer outfitting/Personal stylists

Inspires Team

  • Supports the Store Manager to provide outstanding leadership to the store team generating high levels of motivation and commitment.
  • Provides coaching and development opportunities to ensure the store is constantly striving to up-grade and develop its talent.
  • Ensures performance and potential is monitored continuously to provide a knowledgeable and effective associate resource through IDPs.
  • Assists in leading the performance management process in store with the Managers to create a climate of high quality feedback, coaching and development; and reward commensurate with individual performance.
  • Creates training and development plans using IDPs.
  • Ensures adequate training for all employees in customer service, merchandising, loss prevention, product knowledge, and other operational areas as necessary to perform the job.
  • Provides coaching opportunities to ensure the store is constantly striving to up-grade and develop its talent. Acts as a mentor for new starters.

Ensures Compliance

  • Holds store team and self-accountable to all Gap Inc. standards of performance.
  • Leads efforts to reduce in-store shrink activity through education, awareness and compliance.
  • Ensures supply chain efficiency through data integrity in store.
  • Delivers effective payroll management in the store.
  • Ensures compliance with statutory and policy led controls.
  • Controls losses through effective loss prevention plans.
  • Delivers Loss Prevention objectives, maintain shrinkage and security of the store.
  • Actions and supervises the accurate completion of quarterly inventories and model stock inventories.
  • Ensures that adequate alarm services are maintained and ensures the review of their reports.
  • Supervises the training of store employees in loss prevention related areas.
  • Monitors and implements quarterly Ops audit.
  • Proven leadership and communication skills.
  • Must have excellent verbal and written communication skills and the ability to influence staff.
  • Must have high sense of urgency with demonstrated ability to work independently and to make effective decisions in a timely manner.
  • Allocates time effectively, handles multiple demands and competing priorities.

Experience required:

  • Demonstrated management skills as Associate Manager or Supervisor.

Additional Requirements:

  • Ability to work a flexible schedule to meet the needs of the business may require weekends and evening shifts.  Overnights may be required.


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