Assistant General Manager, 34th and Broadway

In 1969,Don and Doris Fisher opened the first Gap store on Ocean Avenue in SanFrancisco. They wanted to make it easier to find a great pair of jeans, andthey did. Their denim and records store was a hit, and it grew to become one ofthe world's most iconic brands.

Todaywe're represented in more than 1400 stores in over 40 countries, and online. Wehave headquarters in New York, London, Shanghai, Tokyo, and, of course, SanFrancisco.

Ourunique aesthetic is optimistic cool, elevated American style. Our clothes arecrafted with care, with focused attention to thoughtful design. We believe instaying true to our heritage while creating what's next.

Don andDoris Fisher always wanted to "do more than sell clothes." They wanted tosupport the people who ran their company, to be active in their communities,and to have a positive impact on the world. Their vision helped transformretail, and we're still following their lead.

We standfor freedom and possibility for all; we champion diverse ideas that transcendgenerations, geographies and genders.

So if you have ideas, if you're talented, if you wantto work with phenomenal people, and if you think we should leave the world alittle better than we found it, we'd love to meet you

OVERVIEW

As the Assistant General Manager, you are working in collaboration with the Store Director/General Manager as a strategic thought partner in the creation and execution of the store business plan to achieve performance goals specific to our highest volume, most complex stores. You play a key role in maintaining focus around the achievement of sales budget, customer loyalty, as well as other Company goals. Through collaboration with your Store Director / General Manager, and your store team, you will ensure operational processes are in place, identify customer trends, and analyze business results to determine actions necessary to deliver on objectives. You will teach and coach behaviors to Assistant Managers, Specialists, and Sales Associates enabling a high performing team that delivers a best-in-class customer experience. You lead this team ensuring quality talent and business decisions in support of the Brand Vision.

ORGANIZATIONAL LEADERSHIP

  • Builds effective teams + drives a culture of high performance + engagement; Supports the execution of performance goals and developmental plans for store team through thoughtful and timely feedback
  • Drives Results; Stays informed, maintains focus on priorities, implements action plans to maximize efficiency
  • Collaborates with managers and employees to execute strategic initiatives and improve processes while building the capabilities of others
  • Creates an optimistic, rewarding and collaborative work environment in which employees are confident and encouraged to grow to support our succession and talent pipeline goals
  • Acts as a trusted leader with understanding of the impact of initiatives on customer experience, workload, productivity, employee engagement, and store compliance
  • Presents the store, in absence of the General Manager, to Field Leadership and HQ Business Partners to inform and educate about business, operational efficiencies, product sell through and customer feedback
  • Upholds the commitments to the company's processes, values, and Code of Business Conduct at all times

KEY RESPONSIBILITIES

  • Drives store sales through a customer first mindset
  • Ensures consistent execution by providing clear direction of Standard Operating Procedures and initiatives to maximize customer satisfaction and business efficiencies
  • Teaches and coaches behaviors to build confidence enabling a high-performing team to consistently deliver best-in-class customer experience
  • Recruits, hires, onboards, and leads a team of managers and employees
  • Uses information to identifies opportunities and creates functional plans to address
  • Identifies areas to improve overall performance while taking action to decrease losses, minimize shrink and all other forms of risk ensuring store compliance standards are met
  • Owner of assigned Division of Responsibility and the accountability to the role
  • Performs Leader on Duty responsibilities; providing overall leadership for the location for certain shifts
  • Partners with peers and others by offering help when needed

KEY EXPERIENCES

  • Empowerment – has experience providing clear direction to guide manager and employee actions while offering support and follow up as necessary
  • Customer Impact – known for having an understanding of the customer to lead a team that responds with a sense of urgency to needs
  • Accountability – experience in coaching to support teams following guidelines
  • Drives Results - demonstrated ability to personally fulfill assigned tasks and lead others to do the same allowing for process efficiencies and consistency making things better
  • Merchandising acumen to inspire customers and instill loyalty resulting in increased sales
  • Has success in driving high performance through recruiting top talent and the support of ongoing development for managers and employees
  • Embraces opportunities to learn

60 WEST 34TH STREET

10001

QUALIFICATIONS

  • College degree or equivalent experience preferred
  • Minimum 3 years of retail experience preferred
  • Minimum 1 year of experience leading managers
  • Ability to maneuver around sales floor, stock room, work with and around cleaning chemicals, and lift/carry up to 30lbs.
  • Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts

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