Outbound Retention Specialist Representative

3+ months agoLouisville, KY

Louisville, KY, USA Req #20942

Monday, January 24, 2022

Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services.

Our current portfolio of media assets includes USA TODAY, local media organizations in 46 states in the U.S., and Newsquest, a wholly owned subsidiary operating in the United Kingdom with more than 120 local news media brands. Gannett also owns the digital marketing services companies ReachLocal, Inc., UpCurve, Inc., and WordStream, Inc., which are marketed under the LOCALiQ brand, and runs the largest media-owned events business in the U.S., USA TODAY NETWORK Ventures.

To connect with us, visit .

Job Posting:

Outbound Retention Specialist Representative

Sign-on Bonus $500 after first 30 days

Gannett's Outbound Call Center is seeking full-time Outbound Retention Specialist representatives to join our team.

Are you looking for a great career opportunity? Then we want YOU!

We are the largest U.S. newspaper publishing company. Our publications include the national newspaper USA Today, as well as awarding winning local newspapers like The Courier Journal, The Detroit Free Press, The Arizona Republic, The Indianapolis Star, The Cincinnati Enquirer just to name a few.

This is a full-time position including a base salary plus commission.


  • To retain, restart and sell home delivery subscriptions via phone targeted scripting, and sales/retention techniques.
  • Maintain retention at acceptable levels. Meet established criteria for EZ Pay conversions, in addition to schedule adherence, talk time, after call work, presentation per hour, sales per hour.
  • Follow up with current customer accounts for customer service issues delivery verification, to collect payment to follow up on stopped accounts to resell/restart.
  • Provide excellent customer service to internal and external customers. Be professional, courteous and timely in every interaction, conveying to all external customers our appreciation for their business.
Requirements & Qualifications:
  • Pre-employment background screening is required.
  • Confident and engaging personality
  • Excellent verbal communication
  • Ability to display empathy and personalization with each customer interaction
  • Ability to multitask - typical tasks involve account research, functions on screen, remaining engaged with customer
  • Strong ability to use technology
  • Must have excellent attendance, be punctual and have desire to make a positive contribution to the team
  • Open to receive and apply feedback
  • High School diploma/GED required
  • Retention, sales or call center experience preferred but not required.
  • Evenings shifts and (some Saturdays may be required)
  • Benefits:
    • Base Pay Plus Commission
    • Paid Training
    • High Earning Potential
    • Work-From- Home Positions Available (after successful completion of training)
    • Business Casual Work Environment
    About us: "Gannett Co., Inc." (NYSE: GCI) is a next-generation media company committed to strengthening communities across our network. With more than 250 markets internationally, it is known for Pulitzer Prize-winning newsrooms, powerhouse brands such as USA TODAY and specialized media properties. From local to national, we engage the country to tell its stories.

    We have created a powerful network of brands and capabilities that position us well to ensure and preserve the future of local journalism.

    With deep roots in cities and towns across the U.S. and the U.K., our company brings a long-standing history of investing in journalism. Our mission is to make communities stronger. We inform and engage them - as an award-winning, trusted news organization, and as a modern media company pushing the boundaries of what content is, how it's experienced and how it's used.

    In addition, we share a commitment to supporting local commerce, enabling businesses to connect with customers and to thrive.

    We will continue to connect people to content that matters, and businesses to the customers that they want to reach.

    Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee's race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant's disability or religion, to complete this employment application and/or any other process in connection with an individuals' application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.'s Recruitment Department at

    Job ID: utn-20942

    Perks and Benefits

    • Health and Wellness
      • HSA With Employer Contribution
      • Health Insurance
      • Dental Insurance
      • Vision Insurance
      • Life Insurance
      • Short-Term Disability
      • Long-Term Disability
      • FSA
      • Wellness Program
      • Pet Insurance
      • Mental Health Benefits
      • HSA
    • Parental Benefits and Childcare
      • Paid Family Leave
      • Fertility Benefits
      • Adoption Assistance Program
      • Family Support Resources
    • Work Flexibility
      • Flexible Work Hours
      • Remote Work Opportunities
      • Hybrid Work Opportunities
    • Office Life and Perks
      • Commuter Benefits Program
      • Casual Dress
      • Employee Resource Groups (ERG)
    • Vacation and Time Off
      • Paid Vacation
      • Paid Holidays
      • Personal/Sick Days
      • Leave of Absence
      • Volunteer Time Off
    • Financial and Retirement
      • 401(K) With Company Matching
      • Relocation Assistance
      • Financial Counseling
      • Company Equity
      • Performance Bonus
    • Professional Development
      • Fellowship Program
      • Leadership Training Program
      • Mentor Program
      • Access to Online Courses
      • Lunch and Learns
      • Work Visa Sponsorship
      • Tuition Reimbursement
      • Promote From Within
    • Diversity and Inclusion
      • Diversity, Equity, and Inclusion Program