Customer Service Representative

Gannett Publishing Services and Oshkosh Northwestern is currently seeking a part-time Customer Service Representative working 9:00-3:00 Monday through Thursday and 9:00-2:00 on Fridays. We are committed to keeping our customers happy by hiring only the best people to serve them.

We’re looking for an enthusiastic individual who can respond to correspondence via inbound customer calls and e-mails; research and resolve billing and service questions/concerns; provide information on our products and services; and demonstrate our commitment to customer service by following up on calls and ensuring superior results.

This position will provide service to customers by answering questions or directing calls and assisting walk-in customers. Will trouble shoot retailer billing and account issues as needed for single copy retailers and provide information to the Single Copy Manager for follow up and assists with single copy aging follow up as needed. Also, will assist with calls to retailers regarding returns and sellouts, enter classified ads for internal and external customers, while providing professional, quality service to internal and external customers. In addition, this position will register and ensure the delivery of missed papers and carrier starts and stops, handling complaints and routing service concerns directing to the appropriate district sales manager. Will accurately enter subscriber and carrier data, updating information as necessary and will be the point of contact for resolution on escalated customer emails and situations from the CSC.

Qualified candidates must enjoy assisting customers over the phone and possibly face to face, be able to multi-task, and are detail oriented, have strong communication and interpersonal skills, excellent organizational skills, and have the ability to work with a high degree of accuracy in a fast-paced environment. Microsoft Office experience is required, intermediate Excel a plus. Must be able to proficiently type at minimum 50 WPM with complete accuracy and it is a necessity to have had substantial experience with data entry. A High School diploma or equivalent is required. Weekly flexible schedule of hours, working approximately 25-29 hours a week.

We offer on-going training, excellent growth opportunities and a positive team environment. Also a highly competitive benefits package is available.

We are an Equal Opportunity Employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, disability, education, political affiliation or veteran status.

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