IT Helpdesk / AV Support Specialist

Who we want

Problemsolvers: Technology professionals whose passionfor troubleshooting technical challenges motivates them to investigate and solveproblems from start to finish.

Focusedachievers: Go-getters who are intrinsically drivento accomplish urgent tasks.

Customer-centriccommunicators: Relationship builders with strongcommunication skills that enable them to successfully deliver the bestexperience to our associates.

Strategicjugglers: Highly organized and responsible ITprofessionals who prioritize the urgency of multiple requests to meet customerdemands with outstanding quality.

Fast-pacedprofessionals: People with a desire to work in arapidly evolving and dynamic remote environment with a wide range of technicalissues and individuals.

What you will do

At Gallup, we partner with internalassociates and external clients worldwide to unleash the will of the world. Ourassociates can face unique challenges when they connect to Gallup systems,including oversubscribed ISPs, smart devices consuming bandwidth and hardwareissues. As an IT end-user support specialist at Gallup's Washington, D.C., location,you will be responsible for ensuring that all Gallup associates have world-classtechnical support to do their jobs perfectly.

One of your main priorities will behandling all AV and conferencing needs as well as providing AV support forGallup-hosted events. Additional responsibilities include supporting allon-site technology and equipment; troubleshooting user workstations andworkstation software; and maintaining network equipment, including fileservers, routers and switches. When it comes to ensuring technology experiencesand Gallup events with AV needs are flawless, we will turn to you.

At Gallup, you'll join a team of highlyengaged associates who are passionate about technology. Building close relationshipswith Gallup associates, you'll collaborate with partners around the world tosupport all critical infrastructure within our Washington, D.C., location. If your mission is to make a positive impact onthe lives of millions by resolving challenging technical problems, join us, andput your greatest strengths to work.

What you need

  • An associate degree or atleast two years of experience in a technical helpdesk (or similar) role
  • Broad knowledge ofnetworking, computer hardware, and software applications and experiencetroubleshooting technical issues
  • Experience with AVequipment and software
  • Minimum of one year ofexperience in a Windows user and server environment and experience supportingall Microsoft Office applications
  • Ability to learn newprocesses and systems quickly and to multitask while remaining customer-oriented

Applicants must be currently authorized to work in theUnited States on a full-time basis.

Gallup is an equalopportunity/affirmative action employer that celebrates, supports and promotesdiversity and inclusion. We will consider all qualified applicants withoutregard to race, color, religion, sex, national origin, disability, protectedveteran status, sexual orientation or gender identity, or any other legallyprotected basis, in accordance with applicable law.

Meet Some of Gallup's Employees

Vipula G.

Managing Partner

As Gallup's managing partner for the eastern United States, Vipula ensures Gallup's specialty services fulfills customer commitments and delivers powerful business impact.

Steve C.

User Interface Lead

In addition to working on Gallup’s technology platforms, Steve takes pride in mentoring his team, knowing that he’s had the very best mentors at Gallup throughout his career.

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