Customer Support

Job Description

We are expanding our top-notch customer service team to provide the highest level of support in each interaction with our customers. This team, being closest to the customer, will provide feedback to further improve the product and customer-oriented processes in the company. We view customer service as a powerful growth and retention tool. You'll join our small but quickly growing San Francisco support team!

  • Troubleshooting and analytical skills, preferably with software
  • Addressing and solving customer issues through email & phone contact, and possible chat
  • Identify & document bugs and features, and interact with engineering & product teams to solve/implement
  • Analyze customer conversations to identify trends and suggest improvements to the product, processes or policies
  • Identify and draft improvements to written help content
  • Collaborate with members of other teams to root out answers and be a resource to teammates

Job Requirements

  • Must have at least 1 year of prior support experience, preferably at a fast-paced startup where there are new products and features every day
  • Genuinely curious about people and business
  • Strong analytical, organizational, written, and verbal communication skills
  • Superb attention to detail
  • Self-discipline and the ability to work autonomously
  • Ability to adapt to new situations and think on your feet
  • Excellent time management skills
  • A desire to help people and improve the customer experience
  • Bilingual Spanish/ English a plus

Fundbox background

The Fundbox story began when a co-founder’s mother couldn’t solve cash flow problems to grow her small business. That set us off on a journey to level the playing field for small businesses by providing them with financial tools that never existed before. We do this by combining cutting-edge deep learning and data science technologies with outstanding design.  Fundbox has raised over $100 million in capital from leading Silicon Valley investors such as Jeff Bezos, Khosla Ventures, General Catalyst Partners, and Spark Capital. Fundbox has offices in downtown San Francisco and Tel Aviv, Israel.

San Francisco Office

The Fundbox San Francisco office is located in the heart of downtown, minutes walk from public transportation, great restaurants, and everything that San Francisco offers. Our space is open, modern, and well-appointed, with a fully-stocked kitchen, free drinks and snacks, and gourmet lunches delivered daily. We offer a choice of health, dental, and vision plans, 401k, fitness reimbursement, and commuter benefits. We take our jobs seriously, but we also know how to have fun, with sponsored social activities and plenty of opportunities to celebrate our achievements!

 


Meet Some of Fundbox's Employees

Alex V.

Founding Engineer

Alex is one of the founding engineers on the team that developed the original Fundbox product. Today, Alex focuses on new product exploration for the company's Fundbox Labs.

Jason S.

Sales Leader

Jason engages existing Fundbox customers by making check-in phone calls to review results and extend services. His role on the Sales Team is to show small businesses how Fundbox fits their financial needs.


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