Associate Product Support Specialist

    • Vienna, VA

At Frontpoint, our mission is to help people feel safer and more connected in their everyday lives. For over a decade, we’ve been continuously advancing, perfecting and innovating to ensure our customers always have the simplest, safest, and smartest home security. Our employees never stop working to deliver the best. We’re mission driven and committed to our values, making us a great place to grow your career.

We’re looking for customer service professionals who have a passion for delivering an exceptional customer experience, the ability to problem solve in critical situations, and exemplify positivity and collaboration.

That’s where you come in.

As a Associate Product Support Specialist, you will act as the key liaison between the customer’s needs and the security-first smart home services we provide. In this function you will support customers through their home security, home awareness, and home control products that revolutionize the way our customers interact with their homes. Come join a team committed to innovation, execution, and the mission to keep our customers safer and more connected in their everyday lives.

On top of your day-to-day duties, you will be responsible for a few key things:

  • Assisting new customers via telephone support while they set up their equipment in their home through our DIY self-install model
  • Performing system configuration & verification, account activation and customer orientation
  • Guiding customers through integration of video cameras with their home broadband network
  • Providing in-depth assistance over the telephone to customers with questions

Here’s what you need to be successful in this role:

  • A customer-focused mentality – be honest, act with integrity, and keep the conversation focused on helping the customer
  • Critical thinking – be creative and adaptable to solve problems in a collaborative environment
  • Positivity – bring a smile and a ‘can do’ attitude with you everyday

Do you have what it takes? Come join our team and take your career to the next level!

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