Senior Manager Training Education

Overview

Frontline Technologies is a leading provider of SaaS EdTech solutions for educators and administrators across the United States. We currently partner with over 7,500 school districts whose professionals and staff use our premier software solutions on a daily basis. In 2015, we were recognized by INC. Magazine as one of the fastest growing private companies in North America. Our unprecedented growth has created a number of new opportunities across the company.  Currently, we are looking to delight our customers by hiring a Senior Manager of Training & Education who has experience building out a Learning organization infrastructure.  This individual will lead a team of Instructional Trainers and Designers to provide a suite of training services for our internal and external clients.  

 

This critical role will be responsible for identifying the appropriate method or vehicle of training deliverance that is utilized.  This thought Leader will collaborate closely with our Learning & Development Director in Product Management and our UI/UX organization to utilize and integrate the various methods of training with the tools and technologies available to our internal and external clients.   

Reporting to the VP of Customer Success, the Senior Manager of Training & Education is responsible for building and leading a team that provides training, documentation, certifications and collaboration opportunities for internal and external clients.

 

Responsibilities

Critical Performance Objectives, Year 1: 

  • Assess the current "as is" state with relation to all existing Client training and Certification programs across all of our solutions and present findings tothe leadership and executive team within 3 months 
  • Define and develop a recommended approach to condense and implement a standardized methodology forClient certification programs across all solutions within 3 months 
  • Establish and executea plan of action to standardize a strategy for Client User Groups and Communities within the first 6 months 
  • Cross collaboration with Product Management team to identify and implement a plan to address the top 3 opportunity areas withinclient training that would reduce the level of support by 15% within 3 months 
  • Create a consistent strategy for ClientProduct Certification Programs (virtual and face-to-face) including cost, delivery, and content. 
  • Create and implement a consistent menu of training offerings across all products including cost, materials, and expectations. 
  • Build an internal product certification program, based on role, for new and existing employeesin Sales and Client Service organizations. 

 

Key Competencies: 

 

  • Hire, develop, and retain best talent
  • Consistently reviews and acts on opportunities to build efficiencies, cross train employees, and increase overall success
  • Researches, analyzes, develops, and recommends processes and procedures to improve the customer's overall experience.
  • Stands out as a leader amongst peers
  • Proactively monitors resource needs based on sales, acquisitions, and opportunities
  • Explore and implement a variety of best practices and standardized processes to ensure operational efficiency and scalability
  • Lead cross-departmental strategic initiatives
  • Work with all areas of Client Services includingTraining Coordinators, Implementation Managers, and Support Managers to ensure that adult learning theory is applied consistently across remote and Face to Face services offerings and user group meetings. 
  • Serve as a partner with all areas of the business, includingOrganizational Development on learning opportunities and learning designs for internal programs. 
  • Ensure that all employees become and stay up-to-date around major trends andimportant news in the K-12 environment, as it pertains to their roles. 
  • Ensure that all employees become and stay up-to-dateregarding major product enhancements, new release content training and features as well as their benefits.  
  • Reviews customer satisfaction results, works with Product management and Development, Customer Support and Implementation to identify and developimprovement initiatives. 
  • Researches, analyzes, develops, and recommends processes and procedures to improve the customer's overall experience.
  • Responsible for overall strategy for internal and external training including (but not limited to) New Employee Product Training / Onboarding,Internal/External Product Certifications and User Groups.  

Qualifications

Requirements: 

  • 10-15 years serving customers, ideally during a company’s growth mode, as aTraining Leader for a SaaS company
  • 7+ years leading, managing and growing individuals
  • You possess the ability to work independently in a fast-paced environment
  • Ability to manage multiple projects simultaneously with minimal supervision
  • Proven track record in effectively managing remote teams in a fast-paced environment.
  • Bachelor’s Degree or higher
  • Prefer aMaster's degree in instructional design or a related field or an equivalent combination of education and/or experience that demonstrates a knowledge and understanding of instructional technology. 
  • Ability to travel at least 35-50%


Back to top