Company Description

Please note: this role will be based in Denver, CO and requires an in office presence.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

We are looking for a Senior Manager of Sales Enablement who will lead our North America Sales Enablement team. Reporting to the Senior Director of Sales Enablement, this person will be responsible for enhancing the relationship between sales and marketing teams, training sales staff, and furnishing marketing content for sales staff.

The ideal candidate is someone who can provide guidance and expertise in the enablement field, while exercising independent judgment. As well, this person will have experience working in a global hyper-growth technology company.

• Manage the North America delivery team as part of our global sales enablement strategy.  Manage the daily operations and development of our enablers.
• Develop Sales Enablement Strategy: Create a comprehensive sales enablement strategy that aligns with the company's sales objectives and growth targets.
• Sales Training and Onboarding: Consult with executive management to improve ramp up time of new sales employees.  Design and implement sales training programs, including new hire onboarding, product training, and sales skills development. Develop training materials, presentations, and resources to support ongoing learning and development.  
• Content Development: Collaborate with marketing and product teams to create high-quality sales collateral, presentations, and playbooks that effectively communicate product value propositions and sales messaging.
• Sales Process Optimization: Analyze the sales process and identify areas for improvement. Work closely with sales leadership to develop and implement streamlined processes, tools, and methodologies to enhance sales efficiency and effectiveness.
• Sales Performance Metrics: Establish key performance indicators (KPIs) and metrics to track sales team performance and enable data-driven decision-making. Develop reports and dashboards to monitor sales performance and provide insights to sales leadership.
• Sales Technology Enablement: Evaluate and implement sales enablement technologies, tools, and systems to optimize sales processes, automate workflows, and enhance sales productivity.
• Sales Communication and Collaboration: Foster effective communication and collaboration between sales and other departments, ensuring alignment on goals, messaging, and initiatives. Facilitate regular communication channels, such as sales meetings, newsletters, and knowledge-sharing sessions.  Ensure both compliance and dedication to our sales process at all levels of  Sales Engineers, Account Executives and Business Development Representatives
• Continuous Improvement: Stay updated on industry trends, best practices, and emerging sales enablement technologies. Proactively identify opportunities for improvement and make recommendations for enhancing sales enablement strategies and programs.

• Bachelor’s degree or equivalent experience.
• 7+ years within SaaS industry and 3+ years in a sales enablement role 
• Prior track record of success within a sales organization
• Management experience and coaching ability.
• Strong organizational skills with evidence of successfully running concurrent projects
• Passion for training and the learning environments that you create;
• Self-starter who can execute in a fast-paced environment with minimal direction
• Deep understanding of current sales learning and development trends
• Strong written, verbal, and social skills

Colorado Pay Range: $158,400-257,400+ comprising an annual salary & incentive compensation: You may also be eligible for equity and additional generous company benefits.

Summary of Freshworks Benefits:Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.