Shipping Manager


  • Direct all merchandise flow and allocation of resources (Loading of trailers, sorting, staging)
  • Drive productivity through performance management processes
  • Participate and help manage programs to reduce late boxes as they pertain to outbound shipping schedule
  • Provide ongoing support to department managers 
  • Ensure all procedures, policies, and shorts awareness are thoroughly understood by support staff 
  • Work with sortation, transportation department and Operations management to create and streamline processes
  • Clearly communicate company objectives so staff is well informed
  • Train, motivate and develop support staff to reach their fullest potential, optimize productivity and achieve   team goals
  • Direct, Coordinate and manage order fulfillment, processing and production requirements and resolve problems within span of control to the standards set by the company
  • Manage staff schedule in accordance to budget and/or business needs by utilizing the staffing model designed by department (where necessary)
  • Resolve employee grievances and concerns and partner with HR on high level investigations 
  • Identify and train talent for the department including coaching, training and develop matrixes and standards of continued excellence
  • Ensure follow through and compliance with: Food Safety, Safety Compliance, and FD’s policies around quality
  • Guide, Direct and Motivate staff around performance management and labor planning
  • Be a change agent by: Identifying areas of improvement, implementing new processes and documenting them accordingly with the partnership of Sr. Mgmt. 
  • Oversee usage and handling of all equipment and machinery used in the department; including safety, PM’s and report all issues immediately
  • Support and participate various company projects, initiatives and programs as needed

Qualifications and Skills

  • High School diploma/ and or equivalent and demonstrated capability to perform job responsibilities through previous work experience and education
  • Three plus (3+) years of experience in a supervisory position
  • English Required Bilingual preferred in English and Spanish
  • Knowledge of Microsoft Office, including Outlook, Excel, and Word
  • Effective time management and prioritization skills
  • Proven ability to lead, train and develop a team
  • Strong communication skills both written and oral
  • Knowledge of department production processes, materials and production techniques
  • Principles and procedures of personnel Recruiting, Selection and Training
  • Active Learning, Listening Skills and Critical Thinking Skills to find effective solutions for any problems that arise
  • Ability to manage, motivate and lead during periods of change and disruption
  • Ability to counsel and discipline in a positive ‘change behavior” atmosphere 
  • Previous Knowledge or experience with specialized inventory, warehouse operations systems


  • Food production, sanitation and food safety knowledge, HACCP a plus 

Supervisory Duties:

 Trains, assigns work to, and checks work of twenty (20) or more Team members; participates in the decision to hire, fire, and promote Team members; does not conduct the same work as Team members on a regular basis.


 Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change.

As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because he or she is disabled, a disabled veteran, or a veteran of the Vietnam era, provided he or she is qualified and meets the requirements established by FreshDirect for the job


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