Technical Support Specialist

Job Description – Serve as primary point of contact for all IT requests, provides answers and solutions to enable continued use of IT systems, collaborate with support team in ticket escalation and resolution.


  • Respond to support requests via phone, email, and in person
  • Manage IT support ticket queue
  • Cloud services support and administration
  • Security incident escalation and response
  • Remote support for offices in North and South America
  • Onsite and remote support for TV production teams
  • VPN access management
  • Data and systems backup management
  • Quarterly DR testing
  • Equipment order processing
  • Desktop application installation (Mac/PC)
  • Desktop hardware installation (Mac/PC)
  • Desktop software and hardware troubleshooting
  • Desktop application updates/maintenance
  • Network troubleshooting and resolution
  • Printer and driver installation (Mac/PC)
  • User account password reset/changes
  • Problem resolution documentation
  • Systems and process documentation
  • IT governance and policy enforcement
  • IT security enforcement
  • Conference room A/V assistance
  • Office cable management
  • Mobile device services and equipment support
  • End user training and awareness
  • Media transcoding
  • Other duties as assigned

Systems and Services

  • Windows 7 and 10
  • Apple OS X
  • Apple iOS
  • Microsoft Exchange 2010-2016
  • Microsoft Outlook 2010-2016
  • Microsoft Office 2010-2016
  • Microsoft Office 2016 for Mac
  • Microsoft Office 365
  • Microsoft SQL
  • Microsoft Lync
  • Good Works
  • Active Directory
  • Symantec Enterprise Vault
  • EMC
  • VMware
  • Veeam
  • Cisco video conferencing
  • Cisco switching and routing
  • Box.com
  • Adobe Creative Cloud
  • AVID Media Composer

_FremantleMedia North America values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. _

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