Founder Shield

Account Executive (Customer Success - Renewals)

3+ months agoNew York, NY

Account Executive (Customer Success)

Founder Shield is seeking a dynamic Customer Success Account Executive to drive client satisfaction and retention. More than just a Sales Rep, the Account Executive will act as a risk management growth partner for renewing Founder Shield clients. Are you self-motivated, results-oriented, and strategic? Love start-ups and customer love? Looking to take your insurance career to the next level? This opportunity may be for you.

What you’ll be doing:

Reporting directly to the Customer Success Manager, the Account Executive will be responsible for supporting and retaining Founder Shield clients.

Responsibilities Include:

  • Acting as the liaison between current clients and the Founder Shield team
  • Proactively tending to the needs of clients via email correspondences, newsletters, blog posts, face-to-face meetings and phone calls, etc.
  • Consulting clients on the right insurance coverage as they grow and scale their companies
  • Optimizing the customer lifecycle by: mapping the customer journey, identifying opportunities for continuous improvement, developing best practices, etc.
  • Serving as a client advocate in driving Founder Shield products and services

About you:

  • 3+ years of commercial insurance experience
  • Loves customer service
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Self-motivated, empathetic, excited for new challenges
  • Bonus points for experience in Management Liability/Professional Lines

What we offer:

  • Competitive compensation package
  • Incomparable company culture
  • Early employee of a rapidly scaling organization
  • Hybrid WFH, remote work and vacation policies
  • Massive scalability and growth opportunities
  • Medical, vision, dental, 401k
Client-provided location(s): New York, NY, USA
Job ID: 111650

Perks and Benefits

  • Health and Wellness
    • Long-Term Disability
    • Short-Term Disability
    • Vision Insurance
    • Dental Insurance
    • Health Insurance
  • Work Flexibility
    • Remote Work Opportunities
  • Office Life and Perks
    • Commuter Benefits Program
    • Snacks
    • Happy Hours
    • Pet-friendly Office
    • Casual Dress
  • Vacation and Time Off
    • Personal/Sick Days
    • Unlimited Vacation
    • Paid Vacation
  • Financial and Retirement
    • Performance Bonus
    • 401(K) With Company Matching
  • Professional Development
    • Lunch and Learns
  • Diversity and Inclusion
    • Diversity, Equity, and Inclusion Program