Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
Food52

CRM & Loyalty Manager

New York, NY

About Us

Food52 is an award-winning brand in the kitchen and home space, using an innovative commerce, content and community business model to reach over 24 million homecooks and homebodies, and was recently named No. 28 on Fast Company's list of the World's Most Innovative Companies of 2022. We're passionate about giving our deeply-engaged audience everything they need to enjoy life's most important pleasures - food, home & connection to others.

As part of an ongoing initiative, we remain focused and committed to diversity, equity, and inclusion as the center of our hiring process and our company culture. We're committed to building a community that values and honors the contributions of underrepresented communities to our shared culinary experience-starting with the Food52 family. You can read more about our support, and link to our progress, in our DEI Vision Statement.

Want more jobs like this?

Get Computer and IT jobs in New York, NY delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


About the Role

The CRM & Loyalty Manager will be responsible for assisting on strategy, planning & execution of all Community Engagement & Loyalty program initiatives aimed at driving frequency, customer retention, and LTV. You will have the opportunity to drive CRM efforts across our portfolio of brands. This will include crafting A/B testing plans, leading cross-functional project planning, partnering collaboratively to concept & execute new initiatives and providing ongoing analyses & actionable recommendations. You should be able to think strategically and execute with excellence.

Responsibilities

Ownership of the CRM calendar, working with cross-functional teams to refine and optimize based on customer insight, business needs, and analytics

Develop and execute A/B incentive testing, inclusive of briefs, segmentation, deployment, and reporting

Assist in the development and launch of Loyalty program

Develop project plans and lead cross-functional teams to execute community engagement tactics, partnering collaboratively with the community editor

Provide post-project analyses, highlighting clear insights and recommendations

Act as a key point of contact for CRM third-party vendors

Requirements

5-7 years experience in CRM, retention marketing, or loyalty marketing for direct-to-consumer business

Possess keen analytical and quantitative skills; ability to think critically and use data to derive insights and inform marketing plans.

Strong project management skills, managing internal and external stakeholders, and multiple campaigns at once

Previous experience running & optimizing loyalty programs preferred

Excellent verbal and written communication skills; comfortable presenting across all levels of the organization including to senior leadership.

Ability to both lead and drive autonomously to tight deadlines with regular updates to key stakeholders.

Previous retail industry experience a plus

Compensation & Benefits

For residents of CT, NJ or NY the compensation range for this role is $100,000 - $120,000. Factors used to determine the salary range for a given position may impact what salary within the stated range may be offered to any particular candidate (e.g., years of experience, level of education obtained, etc.). Additionally, we offer a comprehensive benefits package which includes:

Medical, dental and vision options (some at no cost to you!)

Flexible spending accounts (health & dependent care)

Short and long term disability, life insurance

401(k) retirement plan

Paid holidays, unlimited vacation, company-wide week off (Winter Week)

Flexible hours and working arrangements

Exclusive access and employee discounts to our Food52 and Schoolhouse shop products!

Visa Sponsorship

Currently, Food52 does not provide Visa sponsorship. All applicants must be able to provide legal proof of their eligibility to work in the U.S.

Food52 is an Equal Opportunity Employer and does not discriminate on the basis of one's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Food52 will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.

Client-provided location(s): New York, NY, USA
Job ID: Food52-c9cbf944-7b17-4803-8260-a3bf33e9a6b5
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • Fitness Subsidies
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Long-Term Disability
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Pet-friendly Office
    • Snacks
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Unlimited Paid Time Off
  • Financial and Retirement

    • Performance Bonus
    • 401(K)
  • Professional Development

    • Promote From Within
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program

This job is no longer available.

Search all jobs