Sales Development Manager

At Fivestars our mission is to help businesses and communities thrive by turning every transaction into a relationship. Over 30 million people use Fivestars to get rewarded at 12,000 local businesses with one rewards program. Local businesses use Fivestars to bring more customers into their stores with one powerful program. In 2017, Fivestars drove $2 billion in local commerce across its network. We’ve raised $105 million from HarbourVest, Menlo Ventures, Lightspeed, DCM, and Y-Combinator and invite you to join us in creating a Love Local movement across the US and Canada. Visit www.fivestars.com for more information.

Fivestars if looking for top talent in the SDR field to lead our team of Sales Development Representatives. As the Sales Development Manager, you will be responsible for managing the “top of funnel” of our business; from lead screening all the way through conversions to appointments, and the tracking thereof. This is a role best suited for someone familiar working with complex and agile systems. You are central to our business, as a large portion of all company revenue is driven by inbound leads, which your team will control. If you have a strong desire to make an impact and grow your career, then this is the perfect role for you.

 

Responsibilities:

  • Ensure every SDR meets daily, weekly, and monthly targets
  • Empower SDRs with the confidence and skill to execute talk tracks flawlessly on every call
  • Manage to a dial count of 130+ and talk time of 2+ hours per SDR
  • QA calls
  • Manage process adherence and data quality
  • Manage cross-functional business partners to ensure process is followed, course correcting as needed
  • Hold daily, weekly, and monthly meetings as necessary
  • Conduct Quarterly Business Reviews (QBRs) to recap results and paint a vision for the future
  • Interface with the Marketing team daily
  • Provide feedback on, and assist in, the construction of various marketing campaigns
  • Develop unique scripts for marketing campaigns as needed
  • Hold weekly 1-1s with each team member
  • Develop performance plans, as needed
  • Partner with the Learning and Development (Training) team to create and facilitate training content
  • Constantly grow the individual skill sets of your team members
  • Enforce basic business standards related to HR policy and general office policy
  • Create a fun, inspired culture that is focused on winning

 

Requirements:

  • Bachelor’s Degree
  • At least one year of SDR/Sales management experience with demonstrable ability to hit targets
  • 3+ years in SDR/Sales environments, at least 2 in a quota-carrying capacity, with performance being in the top 10th percentile
  • A deep level of experience in sales development best practices and developing, coaching, and scaling sales development teams
  • Superb attention to detail
  • Strong interpersonal skills, especially when in relation to working cross-departmentally
  • Thoughtful and articulate communicator
  • Ability to consistently and accurately follow direction
  • Positive and infectious personality
  • Comfortable with receiving feedback and executing on said feedback quickly
  • Stays calm, cool, and collected while managing a fast moving, complex team

 

Preferred:

  • SFDC user experience
  • Award winner (SDR/Sales capacity)
  • Startup experience
  • 2+ years of management experience
  • Professional network (SDR/Sales)
  • Multilingual

 

Fivestars provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Fivestars complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 


See Inside the Office of Fivestars

FiveStars is the easiest way for local businesses to deliver great customer experiences, in and out of store. Through unique rewards, personalized service, and intelligent automated messages, FiveStars helps every customer feel like a VIP. Founded in 2011, FiveStars has now saved over 16 million consumers over $150 million while shopping at 12,000 local businesses in the U.S. and Canada.


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