Telephone Mortgage Banker I

Position Description:
Are you a mortgage lender or banker looking for a better opportunity?

Our Mortgage Banking - Inside Sales division is responsible for helping our clients meet their dreams of home ownership. This division supports the FHA, Low to Moderate loan programs, Construction/Perm, and conventional (fixed and adjustable) mortgage loan products that the bank offers. The Inside Sales team's process is handled over the phone, making the sales experience convenient and efficient for both the customer and you.

Primary Accountabilities:
* Work with clients over the phone to determine their needs, gather the necessary financial information from them, and make the initial determination on whether the loan will be an acceptable risk.
* Partner with Mortgage Underwriting, Mortgage Department team members, appraisers, and attorneys to coordinate the timely processing and closing of loans.
* Respond to and support question from other mortgage bankers and branch associates concerning residential mortgage issues, loan status, Mortgage On Line (Internet) and programs.

First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.

Position Requirements:
Basic Qualifications:
High school diploma or GED with a minimum of 2 years mortgage sales or banking sales experience.

Additional Requirements:
Must complete federal registration and annual renewal as required by the SAFE Act.
Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Outlook.
Demonstrates strong interpersonal and communication skills.
Possess excellent organizational skills.
Demonstrates a strong sense of urgency.

Other Preferred Qualifications:
Telephone Sales experience.

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