SBA Credit Servicing Specialist I or II

Position Description:
The SBA Credit Servicing Specialist is responsible for performing all post-closing servicing functions for SBA 7a loans. This associate supports the ongoing credit servicing administration for a portfolio of 7a loans and maintains the borrower relationship to sustain a positive customer experience. Processes handled by the Specialist will include: Managing servicing action requests, resolving documentation exception issues, monitoring past due credits in a timely manner, ensuring credit files are complete and BOSS is properly documented for annual reviews. He/She will process the daily work flow to assure quality, timeliness and compliance with bank, SBA, regulatory and investor guidelines. This includes loan boarding, third party payments and loan disbursements. Additional responsibilities include performing second level quality reviews and preparing documentation recommendations in order to correct errors that could potentially put the Bank at risk for losing a guaranty or obtaining penalties. This Specialist will provide general guidance to account officers and associates while providing quality service to both internal and external customers.

This position can be hired a Level I or Level II, depending on the candidate's experience.

First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.

Position Requirements:
Basic Qualifications - Level I
High school diploma or GED
Minimum 2 years of experience in Commercial loans, participation loans and/or SBA loan processing and servicing.

Additional Requirements
Demonstrated ability to effectively communicate, both written and verbal
Committed to providing exceptional customer service
Considerable knowledge of Commercial loans and participation loans
Working knowledge of Excel, Word, Outlook, Windows and Scanning
Strong attention to detail, accuracy and time management
Ability to be flexible and prioritize work in a fast paced environment
Strong organizational skills
Ability to work independently and self-motivate
Capacity to research and solve problems

Preferred Skills
Previous SBA Loan servicing experience
Experience with PCFS SBA Loan Manager system
Experience using BOSS
Knowledge of SBA SOP's highly desired
Experience viewing and updating E-tran
Basic accounting and financial analysis
Associate degree

Basic Qualifications - Level II
High school diploma or GED
Minimum 4 years experience in Commercial loans and participation loans and/or SBA loan processing and servicing.

Additional Requirements -
Ability to work independently and self-motivate
Considerable knowledge of federal regulations in a multistate environment
Demonstrated ability to effectively communicate, both written and verbal
Committed to providing exceptional customer service
Considerable knowledge of Commercial loans and participation loans
Working knowledge of Excel, Word, Outlook, Windows and Scanning
Strong attention to detail, accuracy and time management
Ability to be flexible and prioritize work in a fast paced environment
Strong organizational skills
Attention to detail and the ability to perform in a demanding production environment
Ability to exercise good judgment and to work with considerable time pressures
Previous experience in banking, other financial institutions or regulatory agencies

Preferred Skills
Bachelor degree in Business, Accounting or other related field
Knowledge of necessary closing documents for SBA 7a loans
Experience with PCFS SBA Loan Manager system
Knowledge of SBA SOP's highly desired
Experience viewing and updating E-tran
Basic accounting and financial analysis


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