SBA Credit Servicing Specialist
The SBA Credit Servicing Specialist is responsible for performing all post-closing servicing functions for SBA 7a loans. Supports the ongoing credit servicing administration for a portfolio of 7a loans and maintains the borrower relationship to sustain a positive customer experience. Processes include: Managing servicing action requests, resolving documentation exception issues, monitoring past due credits in a timely manner, ensuring credit files are complete and BOSS is properly documented for annual reviews. Process the daily work flow to assure quality, timeliness and compliance with bank, SBA, regulatory and investor guidelines. This includes loan boarding, third party payments and loan disbursements. Additional responsibilities include performing second level quality reviews and preparing documentation recommendations in order to correct errors that could potentially put the Bank at risk for losing a guaranty or obtaining penalties. Provide general guidance to account officers and associates while providing quality service to both internal and external customers.
Note: This position can be filled as a level I or II depending on the selected candidate's skills and work experience.
High school diploma or GED with a minimum 2 years of experience in Commercial loans, participation loans, and/or SBA loan processing and servicing.
Demonstrated ability to effectively communicate, both written and verbal.
Committed to providing exceptional customer service.
Considerable knowledge of Commercial loans and participation loans.
Working knowledge of Excel, Word, Outlook, Windows, and scanning.
Strong attention to detail, accuracy and time management.
Ability to be flexible and prioritize work in a fast paced environment.
Strong organizational skills.
Ability to work independently and self-motivate.
Capacity to research and solve problems.
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