Operations Service Supervisor - (Teller Manager)
Responsible for overall operational integrity and operations management of branch. Assists Financial Sales Manager (FSM) and area management with development and execution of branch plan to ensure financial objectives are met, customers are served professionally, and branch staff members are in compliance with all policies/ procedures. Serves in the role of Office Manager and can serve as backup for other non-lending positions in the branch.
Teller Operations: Maintain overall knowledge and mastery of teller operations, complete paying & receiving transactions, such as cashing checks, accepting deposits and payments, selling negotiable instruments, & foreign exchange. Lead branch operations and risk mitigation meetings. Meet corporate accuracy, efficiency, charge off and deposit compliance objectives. Varies by size of branch. In larger branches, Customer Service, Management, and Risk Management would increase in % of time while Teller Operations would decrease.
Banking Operations: Research and reconcile outages and operational errors for self and others; secure necessary approvals; supervise teller, vault, branch capture (where utilized) and ATM operations to ensure all team members follow operational policies and procedures. Oversee team to meet corporate accuracy, efficiency, charge off and deposit compliance objectives.
Management: Perform various personnel functions, including interviewing and hiring, scheduling, assigning work tasks, and monitoring work of assigned associates. Serve as Greeter for new hires as needed. Conduct performance reviews, coach for development and provide disciplinary action when necessary.
Risk Management: From an individual and team perspective, recognize teller and branch risk exposures; maintain internal controls; maintain cash drawer limits; maintain optimal branch vault cash levels; properly secure Bank assets; performed cash verifications as required.
Customer Service: Adhere to established customer service standards, and lead branch staff in service delivery. Resolve customer problems through research and engagement of corporate partners as needed. Answer phones and manage lobby traffic.
Inside Sales & Sales Support: Contribute to branch/area sales success by referring customers and prospects to retail, business, commercial, and other bank sales partners; remain current on product knowledge and competition; participate in weekly branch sales huddles, leading sales discussions as assigned by FSM; participate in branch/area campaigns and sales initiatives through activities within the branch; identify cross sell opportunities & refer to platform.
Development: Serve as Teller Coach for Banks online teller training program. Schedule and lead additional in-branch training as needed. Ensure associates complete required classes and follow established training plans.
High school diploma or GED with a minimum 4 years experience in financial services or bank operations.
Considerable knowledge of consumer and business deposit risk management issues. Strong oral and written communication skills.
Other Preferred Qualifications:
At least 1 year supervisory experience.
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Cyber Threat Engineer
Robert maintains the integrity of First Citizens Bank’s software systems by developing programs that protect the company’s assets from malware and cyber-attacks.
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