Loan Services Specialist (Paid Out Processing & Insurance)

Position Description:
We are hiring 2 Loan Services Specialists!
Paid Out Processing
Insurance

Responsible for daily life of loan servicing in a high volume, time sensitive environment. Functions to include, but not limited to, system maintenance requests, posting of payments/payoff and advances, formal payoff requests, NSF processing, ACH set-up, researching loan histories, hazard and flood insurance tracking, paid out processing to include releasing liens for real estate/non-real estate loans and other duties as assigned. Ensure that assigned work has been completed and departmental service levels have been met.

Effectively provide support and/or problem resolution, both orally and/or in writing, to branches and customers for high call volume received through the Branch Central Hotline for Loans and the Customer Care Center, to ensure acceptable customer service for all post-closing loan related issues. Keep abreast of and comply with all loan operations polices/procedures, bank policy and federal/state and other governmental rules and regulations at a multi-state level.

Note: This position can be filled as a level II or III depending on the selected candidate's skills and work experience.

Position Requirements:
Basic Qualifications:
High school diploma or GED with a minimum of 1 year bank operations, teller or lending experience.

Additional Requirements:
Strong customer service skills.
General knowledge of MS Word, Excel, Outlook.
General knowledge of loan related documentation.
Ability to exercise good judgment.
Ability to communicate effectively in oral and written communication.
Ability to perform in a demanding production environment.
Attention to detail.
General knowledge of banking related state and federal regulations.

Other Preferred Qualifications:
Preferred experience in processing and researching paid out loan documents, including satisfactions of real estate documents, vehicle titles, UCCs, and other related documents at a multi-state level.
Insurance tracking for flood and hazard.


Meet Some of First Citizens Bank's Employees

Robert S.

Cyber Threat Engineer

Robert maintains the integrity of First Citizens Bank’s software systems by developing programs that protect the company’s assets from malware and cyber-attacks.

Kelly N.

Banking & Service Support Supervisor

When customers call the Contact Center, Kelly ensures they have a pleasant experience. She coaches agents on how to answer customer questions and steps in to assist agents with more complex issues.


Back to top