Bankcard Operations Specialist (Fraud & Card Disputes)

Position Description:
First Citizens Bank is hiring a Bankcard Specialist on our Fraud & Disputes team!

Responsibilities include:
• Analyzing, evaluating and determining the proper course of action in resolving customer claims of fraud and processing errors involving debit and credit cards.
• Partner closely with Customer Care Center and Risk associates to resolve the disputes in a quality and timely manner.
• Handling chargebacks, representments, and pre-arbitrations utilizing multiple online computer systems.
• Providing excellent service to customers and internal bank associates while adhering to all Federal regulations applicable to debit card disputes.

Note: This position can be filled as a level II or III depending on the selected candidate's skills and work experience.

Position Requirements:
Basic Qualifications:
High school diploma or GED with a minimum of 1 year customer service, data entry or accounting experience.

Additional Requirements:
• Strong data entry, oral/written communication and customer service skills.
• Working knowledge of PC based software, to include Microsoft Word and Excel.
• Must be well organized and detail oriented.
• Must complete training and testing as directed.

Preferred Qualifications:
• Financial Services experience.
• Fraud/card disputes experience.


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