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First Citizens Bank

API Product Manager

Raleigh, NC

Overview

This position is responsible for the profitability and growth of Treasury Management digital channels products. Specific responsibilities will include developing and managing direct client connectivity solutions (e.g. APIs, data exchange services) for commercial clients via digital channels. Reviews customer feedback, quantitative analysis, and market trends to facilitate development of a profitable product. Coordinates all functions of development from conception to implementation. Suggests enhancements, monitors customer experience, and ensures compliance with best practices.

The ideal candidate will understand how APIs are accelerating and disrupting markets and apply that knowledge to create product strategy, technical specifications, business models, and roadmaps. We are looking for a person to balance outside-in thinking with internal gap-oriented thinking, always bringing the customer and market perspective into focus. Successful candidates will have a blend of technical and product knowledge and have a good grasp of the different personas. In addition, a solid team player and imaginative product owner, who is organized and capable, using collaborative tools to drive efficiency and tie teams together.

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The API Product Manager is responsible for creating API products based on Treasury Management digital channels products, owning the end-to-end product life cycle, ensuring API products are built to high standards, using complex financial service systems tools to analyze workflows, document business requirements and propose solutions.

Responsibilities

  • Lead and manage a suite of API products and solutions.
  • Create API products and solutions strategy including business case, persona development, product charters and roadmaps.
  • Work closely with Treasury product managers to develop the product roadmap decisions and have overall ownership of the API product.
  • Manage customer expectations for API Products and Solutions with respect to scalability, reliability, and sustainability.
  • Provide overarching vision for API products and solutions by understanding the market segments and what best in class looks like.
  • Lead journey mapping exercises and synthesize that data into product features and capabilities.
  • Manage the end-to-end API product lifecycle.
  • Conduct customer interviews, apply product management methodologies, industry, and market intelligence to brainstorm and create additional use-cases for the API products and solutions using data driven approach.
  • Own all API documentation including documents for developer portal, security, sales training, onboarding, integration, support and marketing.
  • Create monetization strategy for APIs.
  • Work with business lines and customers to manage best-in-class, pre and post implementation developer and customer experience.
  • Prioritize and implement new product enhancements based on customer feedback and market readiness.
Qualifications

Bachelor's Degree and 6 years of experience in Product Management OR High School Diploma or GED and 10 years of experience in Product Management

Preferred Skills:

Experience working with APIs

Treasury Product Knowledge

High Attention to detail and visual presentation

Demonstrated leadership and strategy skills

4+ years working with and managing financial service products

Online Channel Management

Excellent presentation skills and comfort presenting complex information to senior leadership

Client-provided location(s): Raleigh, NC, USA
Job ID: FCB-16572-en-us
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Family Support Resources
    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Adoption Leave
    • Fertility Benefits
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Access to Online Courses
    • Internship Program
    • Leadership Training Program
    • Promote From Within
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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