Senior Case Coordinator - Dispute Resolution
- Los Angeles, CA
This position appoints arbitrators to arbitration cases, schedules/reschedules pre-hearing conferences and hearings, and performs a wide variety of tasks such as generating memos and correspondence, electronic filing, and setting up hearing rooms.
This is highly skilled administrative work in which incumbents are experienced and proficient in their assigned roles; are able to independently prioritize their work; are able to handle routine and complex matters independently and with limited supervision; and are able to work under limited supervision generally.
- Generates, mails and/or publishes memos to the ODR Portal, as instructed.
- Receives lists of arbitrators from parties, enters rankings in database, consolidates and/or extends lists as necessary.
- Properly documents reasons for arbitrator changes to case lists such as withdrawals and/or requests for removal.
- Contacts arbitrators to serve on cases. Â Appoints and/or replaces arbitrators to cases, following established procedures.
- Coordinates, schedules, and notifies parties and arbitrators in writing of the date and time of conference calls and hearings.
- Coordinates and schedules telephonic conferences with service provider.
- Processes requests, responses, and decisions to postpone hearings and reschedules hearings, as necessary.
- Maintains electronic and physical files in accordance with established procedures.Â Files and/or scans correspondence promptly and prepares files for storage.
- Inputs written case notes and hearing dates into case processing system.
- Reserves hearing locations for off-site hearings.Â Reserves, prepares and recovers hearing rooms for on-site hearings and arranges for box storage.
- Fulfills recording requests and downloads digital recordings.
- Independently answers general questions from parties and arbitrators.Â Answers complex questions with without assistance.Â
- Processes incoming emails and faxes from central inbox and case management system, as needed, and assists Case Specialists with reviewing and substantively processing incoming mail and motions, as needed.
- Independently reviews and processes incoming Arbitrator Oaths and Orders.Â
- As assigned, determines proper composition of arbitration panel, generates list of arbitrators, reviews arbitrator information for conflicts, and eliminates arbitrators from lists, as needed and without assistance.
- Reviews and/or processes arbitrator expense reports for submission to Finance, as needed.
- Reviews vendor/hotel invoices for submission to Finance Department, as needed.
- Cross-trained on Case Specialist job functions, as needed.
- Trains and provides guidance to staff as needed on issues of all levels of complexity.
- Serves as a role model and subject matter expert for staff in the department.
- Works closely with Associate Regional Manager to assist with delegating duties and assignments to staff.Â
Additional duties as required by management, including Presentations.
- High School and 6 years of related experience or equivalent combination of education and experience.Â Bachelor's degree preferred.
- Expertise using a desktop computer with the full suite of electronic office applications and other office equipment.Â
- Excellent organizational ability, interpersonal skills, and written and verbal communications skills.
- Work is normally performed during a 40 hour work-week in an office environment.Â
- Minimal travel may be required.Â
- Some overtime may be required.
- Limited opportunity to work from home may be available, depending on business needs.
To be considered for this position, please submit a cover letter and resume. A writing sample may be required as part of the submission.
The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.
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In addition to a competitive salary, comprehensive health and welfare benefits, and incentive compensation, FINRA offers immediate participation and vesting in a 401(k) plan with company match. You will also be eligible for participation in an additional FINRA-funded retirement contribution, our tuition reimbursement program and many other benefits. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity and initiative, consider a career with FINRA.
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You can read more about these restrictions here.
As standard practice, employees must also execute FINRAâ€™s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the companyâ€™s policy on nepotism.
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