Associate Director, Content Management, OCLO
- Washington, DC
The Associate Director will provide operational and technical advice and leadership for the enhancement and maintenance of the new enterprise-wide knowledge management system, known as Polaris. This system includes both a policy library and a policy clearinghouse system that will increase discoverability, facilitate dissemination of clear consistent information, and provide timely and relevant information to staff across FINRA, and potentially provide greater information to the public. Responsible for delivering high-quality content for Polaris to enhance the user experience. Ensures proactive regulatory record management with minimal supervision with the opportunity to collaborate across FINRA in support of the enterprise-wide knowledge management system.
Essential Job Functions:
- Utilizes expertise and independence in judgment in developing content for the enhancement and maintenance of the enterprise-wide knowledge management system and interfaces between operating departments and technology teams involved in executing this effort.
- Directs all aspects of project management involving planning, developing, organizing, and coordinating to ensure that the knowledge management system multi product content and elements are integrated and documented.
- Develops plans for a continuously maintained portal with a practice-focused user experience that is rich in content.
- Leads, delivers and assists with training and demonstrations of knowledge management and new technology systems across the organization.
- Works closely with internal stakeholders in relevant operating departments and technology teams to develop and catalog information, formulate search strategies, identify data sources, consult on data curation and retrieval processes, procedures, and policies.Â
- Applies advanced proficiency in conducting research into matters of regulatory policy as necessary to maintain accuracy of content on the knowledge management system and new technology systems, and respond to questions.
- Regularly reviews and updates content to ensure design and functionality are retained, and user needs are continuously met.
- Manages technical maintenance of the knowledge management platform (e.g.., SharePoint)
- Promotes the integrated benefits of the knowledge management system so that FINRA guidance is shared effectively across the organization.Â
- Maintains the knowledge management system, sources data from relevant teams, catalogs data, coordinates identification of additional materials, and provides input on edits, organization, and format of content for clarity, flow, and integrity.
- Guides the preparation and review of content in the knowledge management system that may require sophisticated analyses in consultation with senior-level OGC attorneys and business unit experts.
- Operates with independence in drafting updates to existing content and adding new content on key subject areas and gathers and incorporates views of operating department experts.
- Maintains and expands the taxonomy as needed or warranted to facilitate topical access to the knowledge management system and ensure that taxonomy changes are reflected in the appropriate systems to ensure richer user experience.
- Monitors traffic in the knowledge management system and reports systems usage and other key information.
- Participates in ad hoc special projects and initiatives as requested.
- Provides status reports of assigned matters or projects.
- Develops communications as needed for senior management.
- Provides and implements suggestions to increase efficiency and effectiveness of office procedures.
- Bachelorâ€™s degree in information systems or computer science and a minimum of 7 years of relevant work experience, or equivalent combination of education and relevant work experience.Â Â Law degree preferred but not required.
- Demonstrated content management or database management experience
- Experience with design and operations of knowledge management systems/platforms (e.g. SharePoint) preferred.
- Working knowledge of laws, rules, and regulations governing the securities industry preferred but not required.
- Strong project management skills required.
- Excellent organizational skills and oral and written communication skills.
- Excellent judgment, analytical, and interpersonal skills.
- Standard office environment.
- Extended hours as needed.
To be considered for this position, please submit an application.
The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.
Please note: If the â€Apply Nowâ€ button on a job board posting does not take you directly to the FINRA Careers site, enter www.finra.org/careers into your browser to reach our site directly.
FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRAâ€™s accommodation help line at 240.386.4865. Please note that this number is exclusively for inquiries regarding application accommodations.
In addition to a competitive salary, comprehensive health and welfare benefits, and incentive compensation, FINRA offers immediate participation and vesting in a 401(k) plan with company match. You will also be eligible for participation in an additional FINRA-funded retirement contribution, our tuition reimbursement program and many other benefits. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity and initiative, consider a career with FINRA.
FINRAâ€™s Code of Conduct imposes restrictions on employeesâ€™ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Codeâ€™s investment and securities account restrictions, and new employees must comply with those investment restrictionsâ€"including disposing of any security issued by a company on FINRAâ€™s Prohibited Company List or obtaining a written waiver from their Executive Vice Presidentâ€"by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.
You can read more about these restrictions here.
As standard practice, employees must also execute FINRAâ€™s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the companyâ€™s policy on nepotism.
Search Firm Representatives
Please be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. All resumes submitted by search firms to any employee at FINRA without a valid written agreement and task order in place will be deemed the sole property of FINRA and no fee will be paid in the event that person is hired by FINRA.
FINRA is an Equal Opportunity and Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the personâ€™s relatives, friends or associates.
FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.
Â©2020 FINRA. All rights reserved. FINRA is a registered trademark of the Financial Industry Regulatory Authority, Inc.
Back to top