IT Support Engineer

Our Information Technology team is seeking a talented Support Engineer to support our employees in Phoenix, Sunnyvale, Kansas City and Boston. You will provide support over the phone using remote tools while also performing hands-on support and system deployments for users in our Phoenix office. You will also triage and route tickets while escalating important issues to other teams as needed. Maintain and enhance customer facing systems. As the initial point of contact for most IT customers this is a highly visible position, so you’ll need excellent customer service skills and the ability to communicate clearly with non-technical users.

Primarily works on short to mid-term projects. Provide phone and hands-on support to Financial Engines employees Prioritize service requests and assign support tickets as appropriate Troubleshoot and identify network & server related problems for handoff. Be an escalation point for the Service Desk

4+ years of professional Helpdesk experience College degree or equivalent work experience Excellent oral and written communication skills Demonstrated problem solving skills Experience providing software and hardware support Experience in a Windows Active Directory environment Experience w/ MS Exchange 2013 + Experience with Windows Server Needs to pass 10 criminal background check

Required Technical Experience:
Strong knowledge of Windows 7 & 10 Basic TCP/IP networking knowledge Microsoft Outlook w/ Exchange Microsoft Office, Experience with Skype for Business, GPOs, Powershell, Creating and maintaining images, attention to detail, iOS, and Android a plus

About Financial Engines

Financial Engines is America’s largest independent investment advisor1. We help people achieve greater financial clarity by providing comprehensive financial planning and professional investment management and advice. Headquartered in Sunnyvale, CA, Financial Engines was co-founded in 1996 by Nobel Prize-winning economist William F. Sharpe. We currently offer financial help to more than 9.5 million people across over 700 companies (including 146 of the Fortune 500). Our unique approach, combined with powerful online services, dedicated advisors and personal attention, promotes greater financial wellness and helps more Americans to meet their financial goals.

For more information, please visit

All advisory services provided by Financial Engines Advisors L.L.C. Financial Engines does not guarantee future results.

1 For independence methodology and ranking, see InvestmentNews Center (

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