Manager, Quality Improvement and Analytics

Job Description:

The Role

The primary purpose of your role is to provide analytical and process improvement support for initiatives aimed at improving quality across Fidelity Charitable. As part of your role, you will consider all aspects of people, process and technology as you analyze and synthesize data from a variety of sources, document processes and issues, offer new and innovative solutions and implement improvements that deliver business value

The Expertise and Skills You Bring

• A bachelor's degree with 5+ years of relevant experience
• Programming skills (Python/R) or experience with analytics/automation tools such as Alteryx, Power BI and Power Automate
• Demonstrated knowledge of one or more operational improvement frameworks, methodologies or toolkits such as Lean, Six Sigma or Business Process Reengineering.
• Experience in taking risks and learning from failures
• Outcome orientation, commitment to continuous improvement with a growth mindset
• Strong relationship building, interpersonal and influencing skills to achieve stay aligned with key business partners
• Ability to work in a fast-paced environment

• Leadership: You are a self-starter and are willing to challenge the status quo, try new things, and work independently
• Information Gathering: You know how to creatively collect information from a wide variety of sources. You can take large amounts of information, narrow it down and identify the critical pieces
• Analysis & Synthesis: You know how to analyze and synthesize information, you can provide fundamental business insights from the information that is not obvious to others and leads to actionable, improvement recommendations
• Process Modeling: You have the ability to (or willingness to quickly learn how to) facilitate and document process mapping sessions that identify issues, foster creating innovative solutions and enable implementing future designs that significantly improve process quality
• Problem Solving: You are comfortable with ambiguity and can simplify complex problems and provide creative, practical solutions
• Communication: You communicate effectively to foster transparency and collaboration; you can build solid relationships with professionals within an organization and become a trusted business partner
• Technical Proficiency: You also have a strong ability to learn new tools, applications, and systems quickly

• Collect and analyze quality and operational control data, synthesize findings; formulate and present recommendations
• Producing actionable oversight reporting for leaders
• Use standard methodologies to conduct root cause analysis, formulate cogent problem statements, and quantify opportunities

• Create process maps that are a means to an end - realizing significant business results
• Develop and revise processes, procedures, presentations and lessons learned ensuring final deliverables meet standards for order, clarity, conciseness, style and terminology
• Assist management in implementing process improvements, developing implementation plans, preparing training materials, monitoring the implementation and recommending refinements

• Continuously improving one's own skills and competencies to become a respected partner across the organization: striving to always be better
• Developing and maintaining relationships to foster alignment, collaboration and the sharing of best practices