Strategic Account Manager - NY

At Feedvisor, we're just as proud of our products as we are of our people. We work hard to assemble the best teams in the industry to create, manage, and sell the repricing tools that are shaping the future of e-commerce. Harnessing the powers of AI, Machine Learning, and Data Science, our Feedvisors are changing the way that business happens online. Our New York office is growing rapidly, and we're looking forward to starting a conversation with you.

At Feedvisor, our technology makes a real and lasting impact on our customers' businesses. We are seeking a Strategic Account Manager to work with our best and biggest customers to fully realize the potential our products have on their future.

About the Role

  • You'll be the central point of contact on some of our largest accounts, crafting elegant strategies to make sure our customers are getting the most out of our products. You'll work with our customers' executives and stakeholders to understand and anticipate their needs, and put their goals into action.

  • You'll wear many hats and become a hardcore account manager/technical guru hybrid. You'll hold immense knowledge on how Machine Learning, Data Science, and AI power our products, and activate that knowledge to ensure our customers' success.

  • You'll collaborate across the Feedvisor team, creating exciting and profitable solutions to meet customers' objectives and overcome challenges.

  • You'll be in it for the long haul with our best customers. You will work with executives to integrate and expand their use of Feedvisor over time, ensuring loyalty and satisfaction. You'll make Feedvisor an irreplaceable part of our customers' businesses (and maybe their lives.)

About you

  • You're a top-notch relationship manager. You project confidence and trustworthiness. You're an enthusiastic and active listener, and empathy is your superpower. Your customers, your colleagues (and your friends and family, too): they all know you're a person they can count on to be there. Probably waving pom-poms.

  • You're used to working on a large scale. You've managed big, multi-level, multi-interface accounts, and you can collaborate with anyone from technicians to C-levels. You feel at home when there's a lot going on.

  • You're persuasive and persistent. You know how essential our technology is to businesses, and you're not afraid to brag about it. You can close a deal in your sleep.

  • You're an analytical decision-maker. You are capable of balancing multiple priorities and foreseeing potential challenges. Sort of like a fortune teller with great quantitative skills.

  • You're not a newbie. You've got 4+ years' experience in account management, or customer success positions, definitely with a software company, preferably in SaaS. You have a BA/BS degree (Economics, Finance, Business Administration) or equivalent experience. And your Excel skills are not to be messed with.

Our Culture

At Feedvisor we care a great deal about our company culture. You will be a fit if:

  • You obsessed with Excellence and consistently looking to improve

  • You seek to understand the world through other people's eyes

  • You see opportunity in difficult situations

  • You are trustful

  • You get things done

  • You are humble, radically candid, and open to feedback

Benefits:

You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future.

We offer a competitive compensation package, which includes: comprehensive health, dental and vision insurance, Life insurance, generous PTO, a 401K and Happy hours, parties and events to insert joy into workflow.

Check out our profile on The Muse, our Customer Success Stories, and our Products page. All brought to you by the brilliant minds at Feedvisor - care to be one?


Meet Some of Feedvisor's Employees

Maya G.

Technical Account Manager

Maya manages the onboarding process to help new clients set up and learn the technicalities of Feedvisor. She also makes sure the product is aligned with business goals.

Tim

Director Of Customer Success

Tim ensures that all Feedvisor customers receive unparalleled service that encompasses both technical support and strategic solutions. He makes sure this happens by building a strong Service Team.


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