At Feedvisor, we're just as proud of our products as we are of our people. We work hard to assemble the best teams in the industry to create, manage, and sell our Decision Making Platform that is shaping the future of e-commerce.
We are looking for a NOC Manager to join our R&D team, and be responsible for real-time monitoring of a SaaS company with hundreds of clients. As lead of the team, you'll take charge of ensuring a high level of availability for a technically complex application, define set and manage various monitoring tools and alert systems.You will interact with our dynamic R&D division using the latest technologies to ensure smooth deployment of new features. You will also play a key role in preemptively alerting support on the system's performance allowing them foresee issues and manage the client's needs.
About the role
+ You will manage a team of Noc specialists, ensuring system stability/service according to SLA level (24/7).
+ You will be responsible for providing first response for technical system failure.
+ You will Identify errors and anomalies.
+ You will managing communicating and recording system's events (Crises, failures and scheduled maintenance).
+ You will Managing e2e support activity (till the end of events)
+ You have proven planning and hands-on expertise in monitoring technologies.
+ You have Proven project management skills
+ You are experienced and proficient with troubleshooting techniques and problem solving in a 24x7x365 Production environment (SaaS/Web).
+ You have good working knowledge and hands-on experience with Linux, AWS, Monitoring systems, and databases queries.
+ You have at least 2 years of experience as NOC team leader, including making daily reports on shift operations and issues handled/escalated.
+ You are available for night shifts and weekends.
+ You have experience working with CRM tools (preferred Jira and Zendesk).
+ You are familiar with scripting languages (Advantage).
+ You enjoy working in a dynamic and time sensitive environment (previous startup experience is a plus).
+ You are responsible and professional.
+ You are Independent and fast learner.
+You have good interpersonal skills (communication and team player and service oriented).
At Feedvisor we care a great deal about our company culture. You will be a fit if:
+You think and act as an owner
+You don't use excuses but simply get things done
+You are accountable
+You bring positive attitude - seek opportunity in demanding situations
+You are trustful
+You are humble, radically candid, and open to feedback
Check out our profile on The Muse, our Customer Success Stories, and our Products page.
All brought to you by the brilliant minds at Feedvisor - care to be one?
Meet Some of Feedvisor's Employees
Director Of Customer Success
Tim ensures that all Feedvisor customers receive unparalleled service that encompasses both technical support and strategic solutions. He makes sure this happens by building a strong Service Team.
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