Supervisory IT Specialist (Systems Administration/Customer Support)-GS 13-Oklahoma City, OK (FBI ONLY)

Who May Apply

Open to current, permanent FBI employees in all locations.

Opening Date: 9/8/2017

Closing Date: 9/22/2017

Questions regarding this opening should be directed to HR Specialist Allison Phillips at 304-625-3221 or [email protected]

Job Summary

Position: Supervisory IT Specialist (Systems Administration/Customer Support), GS 13

Division: Oklahoma City Field Office

Location: Oklahoma City, OK

Working Hours: 8:15 am - 5:00 pm (may vary)


GS 13: $85,816.00 - $111,560.00

Full Performance level: GS 13

Number of Positions Available: 1

Duration: Full Time/Permanent

A Relocation Incentive MAY be offered.

Additional selections may be made from this announcement to fill positions within the same division or other divisions when the position includes substantially the same duties, responsibilities, and qualifications.

Key Requirements

  • Must be a current, permanent FBI employee
  • Must be able to obtain an SCI clearance
  • Must have (or be able to obtain) a valid driver's license
  • Some travel may be required
  • Physical Demands – There is a frequent requirement for regular and recurring lifting and carrying of heavy (over 50 pounds) materials objects

Major Duties

  • Provides leadership to a staff of IT Specialists.
  • Plans and coordinates projects that involve multiple stages in the system development life cycle.
  • Develops and maintains relationships with FBI and non-FBI technical staff responsible for network administration, maintenance, and security.
  • Plans, designs, develops, procures, implements, operates, and maintains IT systems.
  • Works directly with customers to customize services to meet specific customer requirements.
  • Develops technical and administrative standards and procedures regarding IT issues and prepares reports on project status.

Qualifications and Evaluations

Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.

Your application will be evaluated and rated under the FBI's Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

If you are deemed Most Competitive, you will be referred to the selecting official for further consideration.

All applicants will be rated on the following Competencies:

  • Collaboration
  • Communication
  • Interpersonal Ability
  • Leadership
  • Organizing and Planning
  • Problem Solving/Judgment
  • Project Management

GS 13: Applicants must have one year of specialized experience (SE) equivalent to the GS 12 grade level. SE is as follows:

  • Provided advice, guidance, and or instruction to various levels of personnel within an organization, business, or other agency regarding administrative and technical matters related to IT programs and/or services.
  • Managed short and long-range IT projects.
  • Worked with clients and customers to assess their needs, provided assistance, and resolved problems by providing quality products and services.
  • Conveyed information clearly and concisely orally and in written format.
  • In addition, applicant must also possess leadership experience.


Education may not be substituted for SE at this grade level.

How to Apply

Step 1: Click the "Start" button to begin an application. You will be prompted to either Sign In to continue the application or to Register with FBIJOBS if you don't already have an account.

Step 2: Follow the Step by Step process to submit an application. You will be guided through each step in the process. You are required to complete all sections of the application to successfully submit your application.

Required Documents

To apply to this position, interested applicants must provide a complete application package by the closing date which includes:

  • Your resume, specifically noting relevant work experience and associated start and end dates
  • A complete assessment questionnaire
  • Other supporting documents (if applicable)

How to Attach Documents

To attach documentation as part of your application, please follow the instructions below.

Step 1: Follow the steps of the application process until you reach the Attachments step.

Step 2: Click "Add Attachment".

Step 3: Select the appropriate Attachment Type (or "Other" if one is not available).

Step 4: Populate the "Attachment Purpose" field. Click "Continue".

Step 5: Choose the device on which the attachment is located.

Step 6: Upload the desired attachment.

Step 7: To add additional attachments at this point in the application process click the "+" on the Attachments step.

To attach documentation to your Global Profile please follow the instructions below:

Step 1: Log into your FBI Jobs account, and click "My Submissions".

Step 2: Click the "Add Attachment" located under the "Cover Letters and Attachments" section.

Step 3: Follow steps 3 - 6 above.

You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. If applying online is a hardship, please contact the HR Specialist listed in the vacancy announcement prior to the closing date for assistance.

What to Expect Next

Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.

Additional Information

  • Failure to provide necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Additional information will not be requested if your application is incomplete. Your application will be evaluated solely on the basis of information you have submitted.
  • The selectee will be required to serve a one-year probationary period for initial assignment to a supervisory position.
  • Required Leadership Training: All FBI supervisors promoted after January 2013 are required to attend and complete the Leadership Development Program's (LDP) Leading People course before the expiration of their probationary period. Employees who previously attend the Leadership Seminar and other LDP courses are still required to attend Leading People. This four day, instructor-led course will help prepare supervisors for the leadership challenges specific to their new roles. Leading people will be held at the National Conference Center (NCC) in Leesburg, VA. After selection, supervisors will be contacted by an LDP representative for enrollment and provided additional course information at this time
  • Limited Movement: Any Professional staff employee who enters a position through a competitive or non-competitive action is prohibited from moving to another position within the Bureau by means of reassignment or change to lower grade for a minimum of twelve months. Probationary employees are generally precluded from being considered for all job opportunities until their 12-month probationary period has concluded. Probationary Employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI.
  • Candidates will not be considered if currently on a Performance Improvement Plan (PIP); a Letter of Requirement (LOR); or have failed a PIP or LOR and are currently awaiting the final action by HRD.

a. A Performance Improvement Plan (PIP) is a 90-day written developmental plan for an employee whose performance on one or more critical elements is rated "Unacceptable".

b. A Letter of Requirement (LOR) is issued when a supervisor identifies leave abuse and/or when frequent absences negatively impact operations of an office.

  • An employee who receives either a cost or a no-cost transfer must wait at least 12 months before becoming eligible for another cost or no-cost transfer. The 12-month waiting period begins the day an employee reports for duty at the new location.
  • Work performed outside assigned duties (that would not normally be documented on a SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished, no credit will be given for time worked in that position. The following notations must be specified in the documentation (Memorandum of Understanding):
  • Percent of time worked in the particular position (cannot conflict with main duties).
  • The month/year work began.
  • Frequency worked (i.e., daily, monthly, etc.).
  • Specific duties performed.

Attach the Memorandum of Understanding to your application in the Cover Letters and Attachments section of My Career Tools on the Careers Home page. Please upload the attachment as type "Other."


Nepotism is the act of favoring relatives in the hiring process, and is prohibited by law. Public officials are prohibited from hiring or promoting relatives or relatives of officials in their chain of command, as well as actively or indirectly endorse a relative's appointment or promotion.

During the hiring process, all selected candidates and FBI hiring managers will be required to certify that they are not related to anyone involved in the hiring process.

Reasonable Accommodation Request

The FBI provides reasonable accommodations to qualified applicants with disabilities. If you need a reasonable accommodation for any part of the application and/or hiring process, please notify the Office of Equal Employment Opportunity Affairs (OEEOA) Reasonable Accommodation (RA) Program by either e-mail at [email protected], telephone at 202-324-2158, or FAX at 202-324-3976. Your request will receive an individualized assessment and will be processed in the order it was received.

This e-mail address is only for reasonable accommodation requests. Please do not submit your application and/or any questions unrelated to reasonable accommodations. Should any applications be received, they will not be forwarded for consideration during the hiring process.

Equal Employment Opportunity

The FBI is an Equal Opportunity Employer and all qualified applicants will receive consideration for this vacancy. Except where otherwise provided by law, selection will be made without regard to, and there will be no discrimination because of color, race, religion, national origin, political affiliation, marital status, parental status, physical or mental disability, genetic information, age, sex, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism, or any other non-merit.

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