IT SPECIALIST (SYSADMN/CUSTSPT), GS 9/11 (FBI ONLY) Boston

Position: IT Specialist (SysAdmn/CustSpt), GS 9/11

Division: Boston

Location: Boston, MA

Working Hours: 8:15 a.m. – 5:00 p.m.

Salary:

GS 9: $57,524.00 - $74,785.00

GS 11: $66,317.00 - $86,208.00

Full Performance level: GS 12

Number of Positions Available: 1

Duration: Full Time/Permanent

Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.

Key Requirements

  • Must be a current, permanent FBI employee
  • Must be able to obtain an SCI clearance
  • Must have (or be able to obtain) a valid driver's license
  • Some travel may be required
  • Selectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI)
  • Physical Demands: While some of the work is sedentary, there is a frequent requirement for regular and recurring lifting and carrying of heavy weight (over 50 pounds) and occasional lifting and carrying of heavier material and objects.

Major Duties

  • Provides technical support to all levels of personnel concerning the implementation and daily operations of the computer systems and individual microcomputer functions in the office
  • Serves as point of contact for user complaints concerning computer malfunctions
  • After consultation with senior IT Specialists, may repair or replace various system components when problem is determined to be hardware related
  • Maintains and updates inventory of computer equipment and identifies their configuration and location within the office
  • Provides a portion of the user training to support utilization of software and hardware including basic operation of the terminal
  • Installs operating systems disks by following prescribed procedures and prompts; Loads approved systems programs and tests programs for proper operation

Qualifications and Evaluations

Your application and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are qualified for this job, your application and supporting documentation will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Applicants must meet the qualification requirements by the closing date of this announcement.

If you are found to most competitive, you will be referred to the selecting official for further consideration.

All applicants will be rated on the following Competencies:

  • Customer Service
  • Technology Awareness
  • Communication
  • Problem Solving/Judgment
  • Collaboration
  • Flexibility/Adaptability
  • Initiative
  • Interpersonal Ability
  • Organizing and Planning
  • System Maintenance

GS 9: Applicants must possess one (1) year of specialized experience equivalent to the GS 7 grade level.

Specialized Experience is:

  • Provided technical support and assistance to other office employees in using software developed locally or provided to an office as part of the automation program
  • Participated in testing and debugging various aspects of online systems and programs, providing feedback concerning possible modifications or improvements

GS 11: Applicants must possess one (1) year of specialized experience equivalent to the GS 9 grade level.

Specialized Experience is:

  • Provided advice and/or guidance to various levels of personnel regarding administrative and technical matters related to IT programs and/or services.
  • Configured, installed, repaired, and/or maintained computer networks; desktops; and mainframe operating systems.
  • Diagnosed and resolved system problems by analyzing problems and issues.
  • Worked with clients and customers to assess their needs; provided assistance; resolved problems; and provided quality products and services.
  • Conveyed information clearly and concisely orally and in written format.

Education

Education may be substituted for specialized experience as follows:

GS 9: Applicant must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.

GS 11: Applicants must have a Ph.D. OR equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related.

All degrees must be from an accredited college or university.

Qualifying education MUST show major study (progressive course work leading to a major) in computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work which required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

How to Apply

You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. If applying online is a hardship please contact the HR Specialist listed in the vacancy announcement prior to the closing date for assistance.

Step 1 – Click the Apply Now button to apply to this opening using your employee profile. Updates to your skills made during your application will be automatically added to your existing employee profile.

Step 2 - Paste your text resume in the space provided or use a resume you have applied with previously.

Step 3 - Answer the assessment questionnaire included in the opening.

Step 4 – Complete the application sections requested and submit your application

Required Documents

To apply to this position, interested applicants must provide a complete application package by the closing date which includes:

  • Your resume, specifically noting relevant work experience and associated start and end dates
  • A complete assessment questionnaire
  • Other supporting documents:
  • College transcripts, if qualifying based on education or if there is a positive education requirement
  • Memorandum of Understanding, if applicable (see Additional Information)

How to Attach Documents

To attach documentation for submission, please follow the instructions below. Once documents are successfully attached, they will automatically be sent to HR.

Step 1: Login to your FBI Jobs account, and click the "My Career Tools" hyperlink at the top of the page.

Step 2: Click the "Add Attachment" hyperlink located under the "Cover Letters and Attachments" section.

Step 3: Select the appropriate Attachment Type (or "Other" if one is not available).

Step 4: Populate the "Attachment Purpose" field.

Step 5: Click the "Add Attachment" hyperlink.

Step 6: Upload the desired attachment.

Step 7: Click "Save & Add More" (if you are attaching more than one) or "Save & Return" if you have finished attaching documents.

You must complete this application process and submit any required documents by 11:59 p.m. Eastern Standard Time (EST) on the closing date of this announcement. If applying online is a hardship, please contact the HR Specialist listed in the vacancy announcement prior to the closing date for assistance.

What to Expect Next

Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.

Additional Information

  • Failure to provide necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Additional information will not be requested if your application is incomplete. Your application will be evaluated solely on the basis of information you have submitted.
  • Management may select at any grade for which this position has been announced.
  • Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher-level duties.
  • Limited Movement: Policy has been implemented wherein support employees entering a position through a competitive OR non-competitive action may be precluded from moving to another position within the Bureau by means of reassignment or change to lower grade for a minimum of 12 months. Probationary employees are generally precluded from being considered for all job opportunities until their 12-month probationary period has concluded. Probationary Employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI.
  • Candidates will not be considered if currently on a Performance Improvement Plan (PIP); a Letter of Requirement (LOR); or have failed a PIP or LOR and are currently awaiting the final action by HRD.
  • A Performance Improvement Plan (PIP) is a 90-day written developmental plan for an employee whose performance on one or more critical elements is rated "Unacceptable."
  • A Letter of Requirement (LOR) is issued when a supervisor identifies leave abuse and/or when frequent absences negatively impact operations of an office.
  • Relocation expenses will be borne by the selectee, except FBI employees returning from LEGAT assignment. Employees returning from LEGAT assignments must advise the Staffing Unit, Administrative Unit, and the international Operations Unit of their application to apply.
  • Candidates receiving a transfer of physical location, whether at the expense of the FBI or not, will be required to complete a one year commitment to the assignment, prior to moving to a new position at the FBI. The 12-month waiting period begins the day an employee reports for duty at the new location.
  • Employees selected for positions at the GS-14 level or higher, as well as employees selected for positions where a transfer of location is required, will be processed through the name check program prior to being notified of their selection.
  • Memorandum of Understanding: Work performed outside assigned duties (that would not normally be documented on a SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation (Memorandum of Understanding):
  • Percent of time worked in the particular position (cannot conflict with main duties)
  • The month/year work began
  • Frequency worked (i.e., daily, monthly, etc.)
  • Specific duties performed

Attach the Memorandum of Understanding to your application in the "Cover Letters and Attachments" section of My Career Tools on the Careers Home page. Please upload the attachment as type "Other."

Nepotism

Nepotism is the act of favoring relatives in the hiring process, and is prohibited by law. Public officials are prohibited from hiring or promoting relatives or relatives of officials in their chain of command, as well as actively or indirectly endorse a relative's appointment or promotion.

During the hiring process, all selected candidates and FBI hiring managers will be required to certify they are not related to anyone involved in the hiring process.

Reasonable Accommodation Request

The FBI provides reasonable accommodations to qualified applicants with disabilities. If you need a reasonable accommodation for any part of the application and/or hiring process, please notify the Office of Equal Employment Opportunity Affairs (OEEOA) Reasonable Accommodation (RA) Program by either e-mail at [email protected], telephone at 202-324-2158, or FAX at 202-324-3976. Your request will receive an individualized assessment.

This e-mail address is only for reasonable accommodation requests. Please do not submit your application and/or any questions unrelated to reasonable accommodations. Should any applications be received, they will not be forwarded for consideration during the hiring process.

Equal Employment Opportunity

The FBI is an Equal Opportunity Employer and all qualified applicants will receive consideration for this vacancy. Except where otherwise provided by law, selection will be made without regard to, and there will be no discrimination because of color, race, religion, national origin, political affiliation, marital status, parental status, physical or mental disability, genetic information, age, sex, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism, or any other non-merit.


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