ABOUT FANDUEL GROUP
FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.
FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon and Scotland. Our brands include:
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- FanDuel — A game-changing real-money fantasy sports app
- FanDuel Sportsbook — America’s #1 sports betting app
- TVG — The best-in-class horse racing TV/media network and betting platform
- FanDuel Racing — A horse racing app built for the average sports fan
- FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
- FOXBet — A world-class betting platform and affiliate of FanDuel Group
- PokerStars — The premier online poker product and affiliate of FanDuel Group
THE POSITION
Our roster has an opening with your name on it
The Sportsbook Senior Supervisor is responsible for the floor operations of the Sportsbook during assigned shift, including but not limited to approving or denying wagers from customers, till assignment for cashiers, and ensuring compliance with gaming and company regulations. This position is pending IGB approval.
THE GAME PLAN
Everyone on our team has a part to play
- Supervises the Sportsbook floor, including but not limited to: cashier location assignments, supervisor assignments, customer service staff supervisors and assisting the Manager/MOD as needed
- Monitors all monies being wagered
- Approves and denies sports wagers as appropriate
- Quickly handle escalated guest disputes in the Sportsbook that cashiers and supervisors are unable to deal with
- Supervises cashiers to ensure accuracy when issuing and redeeming betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements
- Provides outstanding customer service to both guests and employees
- Assists the Sportsbook Manager in maintaining control and authority over the Sportsbook
- Complies a list of key events, comments/complaints from staff and customers for the Sportsbook Manager to send to senior management at the end of the shift
- Proactively reports any IT issues with tills or TVs to the appropriate party
- Key communicator with the Risk & Trading team, along with the Sportsbook Manager during their shift
- Ensures that all employees perform services and transactions in accordance with company policies and state regulations.
- Performs other duties as assigned
THE STATS
What we're looking for in our next teammate
- 2+ years’ experience with cash handling and Sportsbook betting experience preferred
- 1+ year ticket writer/cashier experience preferred
- Must be able to obtain and maintain a gaming license and satisfy all regulatory requirements
- Demonstrable experience in a supervisory capacity required
- Knowledge of the gaming industry and betting process
- Strong collaboration and project management skills
- Excellent written and verbal communication skills
- Ability to thrive in a fast-paced, team-oriented environment
- Experience in sports or online gaming highly desired
- Exceptional interpersonal skills in dealing with employees and customers
THE CONTRACT
We treat our team right
Competitive compensation is just the beginning. As part of our team, you can expect:
- An exciting and fun environment committed to driving real growth
- Opportunities to build really cool products that fans love
- Mentorship and professional development resources to help you refine your game
- Flexible vacation allowance to let you refuel
- Hall of Fame benefit programs and platforms
FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment. Our focus is on developing employees so that they reach their full potential.