Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
Factual

Help Desk/Associate Systems Engineer

At Factual, where we're hard at work organizing and optimizing the world's location information. Our team is focused on understanding the physical world. This involves cleaning, structuring, and delivering our dataset of over 100 million places and managing petabyte scale data, million QPS APIs, and lots of pipelines to analyze messy data. To make our goals a reality, we end up taking on unusual problems with small, focused teams made up of highly motivated people.

About the Role:

At Factual, we're a fairly technical group, even outside of engineering, so Helpdesk duties are more about provisioning accounts, managing equipment, managing security, and researching software tools than they are about figuring out why someone can't print. Sometimes, though, someone can't print, so helping them is also definitely part of the job.

Want more jobs like this?

Get jobs delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

Much of the time, there won't be pressing Helpdesk issues, and during that time, we'll be counting on you to help with advanced sysops/devops problems, making this role an excellent opportunity for less experienced technologists to develop advanced systems and devops skills.

In this role, you'll have the opportunity to work with serious infrastructure that is servicing large amounts of data and traffic. You will partner with a large and outstanding engineering team, and employ state-of-the-art tools and techniques.

Responsibilities:

As a Helpdesk/Systems Engineer at Factual, you will:

  • Share support burden for mostly technical internal staff
  • Maintain computing and networking infrastructure
  • Do devops and automation of internal and production infrastructure
  • Repair and recover from hardware or software failures
  • Perform system/network monitoring & troubleshooting
  • Participate in on-call rotation duties

Must-Have Qualifications:

  • Linux and MacOS experience
  • A strong desire to provide excellent customer service to your coworkers
  • Understanding of network protocols and security
  • Thrive in a startup environment and enjoy wearing many hats
  • Experience with some of: dns, dhcp, ldap, kerberos, etc
  • Scripting skills (ruby, python, bash)
  • Excellent verbal and written communication skills

Nice-to-Have Qualifications:

  • Degree in Computer Science
  • Experience with AWS
  • Experience with Hadoop ecosystem
  • Experience with Docker, Mesos or Kubernetes
  • Relocation not provided.
Job ID: 83a1110bedf628349c2f9c18c02de64b
Employment Type: Other

This job is no longer available.

Search all jobs