Training & Operations Program Manager

(Menlo Park, CA)

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee life-cycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.The Training & Operations Program Manager, part of Facebook's Global People Operations Programs team, will work to build and deliver training programs and content that will allow us to grow, scale and communicate the services we build for all of Facebook. In addition, this role will also build and administer training for our internal team and help drive change management for key internal initiatives. The ideal candidate will be a detail-oriented, get-things-done professional who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization. They will exhibit great communication & planning skills, teamwork, motivation, and an upbeat attitude. This person will be highly organized, productive, poised, and able to thrive in high-pressure, time-sensitive scenarios.

Responsibilities

  • Managing all aspects of training programs for the People Operations teams, including project management, content development, change management, training coordination and facilitation
  • Conduct needs analysis and assessments, design strategies and execute learning modules or communications to support the changes in processes and procedures
  • Partners across the People Operations teams to ensure smooth operations and administration of People Operations learning programs
  • Develop communication strategies and content
  • Develop Supplier relationships and manage contracts of various learning tools and systems (e.g. Brainshark, WalkMe, uPerform) to create a wide variety of modalities of learning content
  • Develop and maintain a knowledge library of training resources and a learning calendar for the overall People Operations team
  • Measure and report out regular metrics on impact of training and content
  • Use data to also drive curriculum development

Minimum Qualifications

  • Facilitating live and over-video-conference training as well as narration capabilities
  • 5+ years in a management consulting, or similar strategic program management / project management role
  • Experience in building eLearnings and/or instructional design
  • Experience facilitating in-person and using video conference technology
  • Communication and change management skills
  • Experience in using data and measurement to influence learning strategies
  • Bachelors Degree

Preferred Qualifications

  • Project Management (PMP / PMI) certification
  • Experience in Human Resources program or project management
  • Experience working with or in support of diverse communities

Meet Some of Facebook's Employees

Peipei Z.

Manager, Global Client Solutions

Peipei helps Facebook’s top clients devise solution-based and results-driven social media strategies. She creates strategic partnerships to help people and brands connect in a more meaningful way.

Cristina T.

Sr. Manager, WhatsApp Customer Support & Localization

Cristina manages the WhatsApp customer experience, translating the application into multiple languages and troubleshooting communication services worldwide.


Back to top