Training Manager, Community Operations

(Hyderabad, India)

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.Community Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people's issues, and are strong advocates for the Facebook community. We are looking for a passionate Training Specialist to develop and deliver an engaging on-boarding program and ongoing training experience to the regional Community Operations team. This individual will drive excellence within our training team and work to improve the overall policy and knowledge of the Community Operations team. They will be part of a team that will be building the foundation of knowledge for the Community Operations team, supporting new hires in on-boarding, optimizing the training process, and supporting the current team. This is an exciting opportunity to help build a team at Facebook while driving impact and strengthening user trust with our platform.

Responsibilities

  • Lead and manage a growing team of training specialists responsible for on-boarding, role training and learning & development
  • Establish team goals aligned with the vision and strategy of the Global team and work with direct reports on strategies for executing, measuring progress and sharing results
  • Manage day-to-day operations of the regional training team
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
  • Develop and scale our training functions as well as knowledge transfer across our global teams
  • Work cross-functionally with internal Community Operations teams to assess knowledge gaps and growth opportunities
  • Create and deliver robust training and development programs to the global CO team
  • Role requires up to 40% of travel

Minimum Qualifications

  • BA or BS Degree
  • 3+ years of people management experience4+ years of training experience/background
  • 3+ years experience in operationsExperience with learning management systems and software
  • Knowledge of a variety of instructional media including instructor-led, online, and virtual instructor-led training
  • Passion for training and teaching at scale
  • Ability to communicate with a variety of audiences and engage and influence stakeholders
  • Understanding of Facebook Community Standards
  • Interest in policy knowledge
  • Ability to juggle multiple priorities in a dynamic and changing environment

Preferred Qualifications

  • Training experience/background in the tech space
  • Experience working directly with Operations and/or Customer Support teams' learning challenges

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