Specialist, Global Support Operations

(Austin, TX - Menlo Park, CA)

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

We're the team that's responsible for managing reports surrounding Facebook's policies and procedures, complex legal issues and the changing landscape of free speech on the Internet. We are passionate about building trust and giving the most voice to the most people. We are constantly balancing mitigating legal risk with making the world more open and connected while scaling our operations to support Facebook's 1.8 billion users.

Responsibilities

  • Review and process incoming reports of alleged legal rights infringement
  • Effectively plan and execute team-wide projects to further our mission and improve user experience while liaising with cross-functional partners to move these initiatives forward
  • Identify trends and opportunities to develop strategies and implement data driven solutions to improve tools, systems and policies
  • Work closely with our Legal team and act as the voice of IP Operations to product, sales and engineering as well as other Community Operations teams
  • Develop skills in a number of different areas of the business including data analysis, tool development (ex: SQL, dashboards, Excel) and subject matter expertise in intellectual property policies

Minimum Qualifications

  • B.A. or B.S. degree
  • 2+ years of professional experience in end to end project management and/or operations

Preferred Qualifications

  • Knowledge of the intersection of legal guidance, policy and free speech on the Internet
  • Legal or Intellectual Property experience

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