Solutions Engineering Manager, E-commerce

(Menlo Park, CA)

Facebook’s mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we’re building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we’re just getting started.

Facebook seeks a Solutions Engineering Manager for the US based E-commerce business based in Menlo Park. At Facebook, Solutions Engineers are creative problem solvers who strive to reconcile business challenges using various technologies to create effective marketing solutions. This unique role is responsible for managing client facing engineering team working with top e-commerce / retail advertisers and their engineering teams to help integrate Facebook Ads Platform into their products and services. As a Solutions Engineer Manager, your responsibilities include mentoring highly technical engineering team as well as driving business decisions and strategies. Solutions Engineers embed themselves in the businesses of their partners providing technical consultation on various Facebook technologies related to Advertising, Pages, Platform & Mobile. This team sits at the crossroads between various organizations like core engineering, product, & marketing helping facilitate communication but also helping bring ideas from the market to life. This niche team has become a critical function at Facebook, not only to ensure the success of our partners on the platform but also to prototype opportunities we identify whilst interacting with clients. Collaborating deeply with clients to solve difficult problems, you will help build solutions to achieve business objectives such as performance marketing and brand awareness. Last year, Solutions Engineers contributed hundreds of thousands of lines of code to the Facebook codebase helping improve its marketing platform. Solutions Engineers are Software Engineers with a strong passion for client interaction and a good sense of business, striving to help advertisers become better marketers. They contribute to creating delightful experiences for consumers making marketing more relevant and effectively driving more business for their clients.

Responsibilities

  • People management, leading a team of Solutions Engineers
  • Setting team level goals and roadmap
  • Hands on coding for ~50% of time in a variety of languages, primarily Hack, React and data manipulation languages and tools
  • Deeply understand the Business ecosystem, identify problems and solutions for Businesses
  • Build technical expertise in Facebook products including Ads API, Pages, Platform and provide consultative guidance to Businesses and ecosystem
  • Manage relationship with product teams & decision makers at businesses
  • Help launch products including supporting Alpha and Beta programs
  • Handle support escalations

Minimum Qualifications

  • BS or MS in Computer Science or equivalent degree/experience
  • Minimum 8 years of experience in software development
  • Previous experience as a Software Engineer, Solutions Architect or Partner Engineer
  • Previous experience as a people manager or lead
  • Experience in full web technology stack and/or mobile (TCP/IP, HTTP, HTML, JavaScript, CSS, RESTful API)
  • Communication skills including experience speaking to a technical and business audiences
  • Software development experience building software developed in (at least one) Python, PHP, C/C++, Ruby, C# or Java
  • Experience in a Unix/Linux environment
  • Willingness and ability to travel approximately 20% of time
  • Experience working with or in support of diverse communities.

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