SMB Outsourcing Learning Team Lead, North America

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is looking for an experienced SMB Learning Team Lead to join the Global Sales Learning Organization. This position will be responsible for leading outsourcing learning programs in North America region. This resource will work with local SMB Leadership and operations teams in Austin and other teams within Global Sales Learning to ensure our Facebook solutions learning priorities and performance needs are aligned to the appropriate training solutions and delivered to our outsourcing workforce across North America. The ideal candidate will have strong understanding of Facebook, sales and marketing background, experience running on-boarding programs and leading teams. This position is full-time based in the Austin office.


  • Lead the team responsible for North America outsourcing programs including team development approaches and individual coaching as required
  • Partner with SMB operations team to optimize delivery plan for outsourced learning programs in North America region
  • Design and package learning delivery plan for North America outsourcing programs
  • Build relationships with regional SMB leaders and SMB teams in the North America region to collaborate on learning training priorities, training quality, train-the-trainer, and internal delivery of training programs
  • Participate as an active thought partner and team member within the Global Sales Learning team, our stakeholders and our audience
  • Lead global projects in SMB learning space that addresses a core focus area for our team to be more operationally ready
  • Leverage global programs to scale training across SMB team with consistency, while localizing content and training for regional SMB sales teams needs and market dynamics
  • Develop and implement meaningful ways to measure the impact and effectiveness of SMB training and development programs
  • Provide regular data reporting, sharing insights on the impact of learning interventions to SMB stakeholders
  • Provide support and guidance to trainers and others involved in training in specific business areas
  • 5+ years working experience within sales training & development, sales and/or sales leadership
  • 3+ years of people management experience, with proven track record of attracting, scaling and developing high performing and highly engaged teams
  • Experience managing internal and external facing projects (sales development/strategy, training, communications, marketing, account management) specifically developing and executing scaled training program
  • Project management skills and experience running strategic projects with cross-functional teams
  • Communication and presentation skills with proven history of working with executive level leaders
  • BA/BS degree in marketing, communications, or other related field
  • Experience with emerging trends and marketing in the digital/media industry
  • Experience working with or in support of diverse communities

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