Small Business Account Manager, Korea

(Seoul, South Korea - Singapore)

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

The SMB team contributes directly to this mission by connecting every small business in the world with their customers on Facebook and then helping them grow through solutions like pages, advertising, and offers. We succeed when we help our customers grow their business. In this role, you will be responsible for demonstrating the value of Facebook's advertising solutions through scaled education initiatives and pre- and post-sales support strategies in a team driven environment. Ideal candidates will have previous experience in account management and/or selling marketing solutions. This position is based in our Singapore office and will support Korea market.

Responsibilities

  • Provide pre and post-sales support to small and medium advertisers for all online sales ad products
  • Work directly with advertisers to improve performance of Facebook Pages and ad campaigns
  • Grow revenue through reactive and proactive initiatives
  • Create collateral to educate and inform advertisers
  • Gather advertiser feedback to enhance current and future ad products
  • Identify trends to increase advertiser satisfaction with the support process
  • Develop solutions to optimize team workflows and improve team efficiency
  • Work cross-functionally with Sales, Marketing and Product teams within Facebook

Minimum Qualifications

  • BA/BS degree with outstanding academic performance
  • 3+ years experience in account management or sales
  • Prior experience working with digital agencies and/or clients in retail, e-commerce, retail and travel industries
  • Excellent communication skills both in English and Korean
  • Experience as a Facebook user and familiarity with Facebook's ad products
  • Prior experience working with Salesforce or other CRM systems is a plus
  • Strong problem solving and quantitative analytical skills, expertise in Microsoft Excel and/or SQL is a plus
  • Proven ability to prioritize and manage multiple projects while maintaining strict attention to detail
  • Highly motivated and able to thrive in a fast-paced start-up environment and execute in a timely fashion

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