Security Operations Shift Manager

(Menlo Park, CA)

Facebook’s mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we’re building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we’re just getting started.

Security Operations Shift Manager leads a team of (shift) GSOC Operators and Analysts supporting Facebook’s 24×7 watch operations and acts as the on-shift leader for crisis management event support. Leads, guides and directs daily GSOC operations. Implements and supports Global Security Operations Protocols and Crisis Management initiatives, processes and best practices to support operational and strategic goals and drive performance metrics. Directs incident response until relieved by Global Security Leadership. Monitors and assesses events that have the potential to compromise the safety and security of Facebook’s personnel, offices, data centers, and corporate locations. Communicates threat reporting and incident messaging to Global Security Leadership and company executives and employees. Provides support to business partners during business disruptions, and assists the GSO managers to handle the situation escalation and requisite communications to both field and HQ leadership. Facilitates GSO leadership support cross-organizational crisis management team(s) in situations when the GSOC activates its Incident Command capabilities.

Responsibilities

  • Lead a shift of Operators and Analysts on a daily basis in support of all designated GSOC tasks
  • Manage individual and shift performance to consistently meet performance standards
  • Manage the training, development, and retention of highly qualified team members
  • Develop a deep understanding of operational risks and drive the response process in order to minimize the impact of these risks
  • Influence and improve upon existing processes through innovation and operational change
  • Implement Global Security operational plans and projects to meet GSOC goals and objectives
  • Provide information and tactical recommendations to leadership during incidents
  • Serve as final approver for mass notifications/communications
  • Oversee training and exercises to ensure GSOC team proficiency, and conduct after action reviews to identify lessons learned and best practices
  • Regularly review standard operating procedures and protocols to ensure GSOC continues to effectively meet operational requirements
  • Routinely engage with cross functional teams to evaluate GSOCs ability to meet stakeholder needs
  • Evaluate existing technical capabilities and systems and identify opportunities for improvement

Minimum Qualifications

  • Bachelor’s Degree preferred
  • A minimum of 5+ years of relevant work experience, preferably in an operations center environment
  • Experience in leading a team
  • Strong analytical, critical thinking, and problem solving skills
  • Strong self-motivator able to execute tasks
  • Ability to work effectively in teams
  • Strong decision making ability during emergency situations
  • Able to effectively communicate with and influence leadership
  • Able to work with highly confidential information
  • Proven ability to influence key business partners without authority
  • Strong organization and planning skills
  • Outstanding ability to multi-task and adapt to changing priorities and tasks
  • Ability to work under stress and tight deadlines
  • Ability to establish and maintain cross-functional and positive working relationships
  • Computer skills: Outlook, Word, Excel, PPT
  • Strong technical competence, particularly in video management and alarm monitoring systems
  • Will be required to work nights

Preferred Qualifications

  • Experience working with or in support of diverse communities.

Meet Some of Facebook's Employees

Cristina T.

Sr. Manager, WhatsApp Customer Support & Localization

Cristina manages the WhatsApp customer experience, translating the application into multiple languages and troubleshooting communication services worldwide.

Deborah L.

Product Manager, Platform Monetization

Deborah is a PM of Facebook’s mobile app installation and payment system. She strategizes on how to meet product goals and works with engineers to bring exciting features to customers.


Back to top