Security Operations Center Manager

(Papillion, NE)

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

The Security Operations Center (SOC) Manager leads a team of SOC operators to support Facebook's 24x7 watch operations. Leads, guides and directs daily SOC operations. Participates in an on-call rotation to provide leadership support after hours and on weekends. Develops, implements and supports Global Security Operations and Crisis Management initiatives, processes and best practices to support strategic goals and drive performance metrics. Monitors events that have the potential to compromise the safety and security of Facebook's personnel, offices, data centers, and corporate locations. Provides support to business partners during business disruptions and manages the escalation and communication to both field and HQ leadership. Leads the cross-organizational crisis management team in situations when the SOC activates its Incident Command capabilities.


  • Lead the team on a daily basis in support of all designated SOC tasks
  • Manage individual and team performance to consistently meet performance standards
  • Determine staffing requirements: guides recruiting, hiring, training, development, and retention of highly qualified team members
  • Develop a deep understanding of operational risks and drive the response process in order to minimize the impact of these risks
  • Influence and improve upon existing processes through innovation and operational change
  • Develop and support strategic plans and projects to meet Global Security and SOC goals and objectives
  • Provide information and tactical guidance to leadership during incidents
  • Oversee training and exercises to ensure SOC team proficiency: conduct after action reviews to identify lessons learned and best practices
  • Regularly review standard operating procedures and protocols to ensure SOC continues to effectively meet operational requirements
  • Routinely engage with cross functional teams to evaluate SOCs ability to meet stakeholder needs
  • Evaluate existing technical capabilities and systems and identify opportunities for improvement

Minimum Qualifications

  • Bachelor's Degree
  • 6+ years of Security Operations experience
  • Experience leading a team

Preferred Qualifications

  • Analytical, critical thinking, and problem solving skills
  • Outstanding communication skills
  • Self-motivator able to execute tasks
  • Inter-personal and networking skills
  • Ability to work effectively in teams
  • Decision making ability during emergency situations
  • Able to effectively communicate with and influence senior leadership
  • Able to work with highly confidential information
  • Proven ability to influence key business partners without authority
  • Ability to build strategic vision and drive organizational change
  • Organization and planning skills
  • Outstanding ability to multi-task and adapt to changing priorities and tasks
  • Ability to work under stress and tight deadlines
  • Ability to establish and maintain cross-functional and positive working relationships
  • Computer skills: Outlook, Word, Excel, PPT
  • Technical competence, particularly in video management and alarm monitoring systems

Meet Some of Facebook's Employees

Peipei Z.

Manager, Global Client Solutions

Peipei helps Facebook’s top clients devise solution-based and results-driven social media strategies. She creates strategic partnerships to help people and brands connect in a more meaningful way.

Cristina T.

Sr. Manager, WhatsApp Customer Support & Localization

Cristina manages the WhatsApp customer experience, translating the application into multiple languages and troubleshooting communication services worldwide.

Back to top