Sales Account Manager, Publisher SMB

(Menlo Park, CA)

Facebook’s mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we’re building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we’re just getting started.

Facebook seeks an Account Manager for its Global SMB Publisher team. We’re a mobile-focused team, and your initial focus will be to guide SMB mobile app publishers as they adopt the Audience Network. Our mission is to bring Facebook’s highly targeted, quality ads to millions of developers, and we’re just getting started. You’ll play a pivotal role in defining our strategy and scaling our business.

Responsibilities

  • Develop a trusted advisor relationship with clients of all levels, establish and oversee programs to drive acquisition, product adoption and engagement via phone and email
  • Document activities, opportunity tracking and measurement from leads to win stage
  • Contribute to the development and adoption of optimization best practices
  • Develop deep product expertise with an ability to collect and synthesize meaningful feedback to drive product roadmap
  • Multiply impact by partnering with cross-functional teams to drive product awareness and adoption
  • Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
  • Drive 100% customer satisfaction
  • Oversee and manage logistical planning for publisher events

Minimum Qualifications

  • BA/BS degree
  • 4+ years professional experience in customer support, sales, professional services or account management
  • Proven track record of developing relationships and winning new business over the phone
  • Experience explaining new product ideas and processes to business decision makers
  • Experience translating actions plans and communications
  • Experience meeting objectives in an entrepreneurial environment
  • Attention to detail
  • Willingness to travel ~20% of the time

Preferred Qualifications

  • Experience with Salesforce and email marketing products like Responsys and Marketo
  • Public speaking experience
  • Adtech Experience

Meet Some of Facebook's Employees

Cristina T.

Sr. Manager, WhatsApp Customer Support & Localization

Cristina manages the WhatsApp customer experience, translating the application into multiple languages and troubleshooting communication services worldwide.

Deborah L.

Product Manager, Platform Monetization

Deborah is a PM of Facebook’s mobile app installation and payment system. She strategizes on how to meet product goals and works with engineers to bring exciting features to customers.


Back to top