Qualitative UX Researcher, Mentorships (Social Good)

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Our work ranges from formative to evaluative, from ethnography to experimentation, and it involves collaboration between qualitative and quantitative researchers. For this position, we are looking for people with strong skills in qualitative and mixed methods, including product-focused lab studies, usability evaluation, contextual inquiry, surveys, interviews, focus groups, and rapid ethnography. You will be working with the Social Good and Goodwill teams to create products that maximize Facebook as a force for good in the world, and build better relationships with the people we serve. The right candidate will be an excellent communicator, knowledgeable about UI design, passionate about social platforms, comfortable in a flat, fast-moving organization, and excited to collaborate. International travel is likely several times a year.


  • Work closely with teams to identify research topics
  • Design studies that explore unmet needs as well as current behavior and attitudes
  • Generate insights to fuel ideation, evaluate designs and guide product roadmaps
  • Conduct research using a variety of quantitative and qualitative methods
  • Work cross-functionally with design, product management, content strategy, engineering and marketing
  • Communicate results and illustrate suggestions to various audiences
  • MS/PhD in human-computer interaction, anthropology, sociology, communication, market research, information science, or a related field
  • Experience executing hands-on, primary research
  • 5+ years of experience in applied product research
  • Experience with survey research (questionnaire design, sampling, analysis)
  • Experience with qualitative methods such as usability testing, interviewing, focus groups, participatory design and concept testing
  • Experience communicating analysis and results to various audiences
  • Ability to ask, as well as answer, meaningful and impactful questions

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