Qualitative Researcher, Growth

Come join a diverse and collaborative team of researchers who work directly with product and marketing to make the best social platform for Facebook's billion+ users. Our primary research ranges from formative to evaluative, using approaches such as focus groups, in-depth interviews, quantitative surveys, and statistical modeling. For this position, we are looking for individuals with mixed-methods background (experts in both qualitative and quantitative methods), with an understanding of how to integrate diverse sources of insights.

The right candidates will have done rigorous, creative, impactful primary research, and will be excellent communicators, passionate about empowering people with online social platforms, comfortable in a flat, fast-moving organization, excited to collaborate, and focused squarely on bringing compelling and relevant online experiences to as many people as possible around the world.

QUALITATIVE RESEARCHER, GROWTH RESPONSIBILITIES

  • Work closely with cross-functional partners (product management, data science, analytics, business, design, engineering) to identify and prioritize knowledge gaps in our understanding of the Facebook experience (e.g., in emerging markets and other populations or cohorts), and design research that uniquely contributes to solving for those knowledge gaps
  • Design and execute custom primary research using a wide variety of qualitative methods (In-depth Interviews, Contextual Inquiry, Journey Mapping, Observations, etc.) and interpret analysis through the lens of business impact, UX, HCI, and social science
  • Design research studies that drive tactical and strategic product decisions and address both user behavior and attitudes
  • Communicate results and illustrate suggestions in compelling and creative ways
  • Lead and deliver research share-outs to a cross-functional team to encourage empathy with and understanding of the Facebook experience for different segments (specific markets, new or resurrected users, etc.), and identify clear opportunities Facebook can address to improve the experience
  • Collaborate closely with other researchers
MINIMUM QUALIFICATIONS
  • Ph.D. in social science (e.g., Anthropology, Sociology, Human Computer Interaction, Cognitive or Experimental Psychology, or a related field with experience answering social questions)
  • Experience conducting ethnographic research as well as knowledge of lab, field, individual and group based qualitative methods
  • Experience working with multi-method studies and working with quantitative researchers
  • Experience conducting international/cross-cultural research, particularly in Emerging Markets
  • Experience leading cross-functional partners in international research and international research trips
  • Willingness to travel internationally
PREFERRED QUALIFICATIONS
  • 3+ years of experience conducting research in an organization or consulting environment, including working with key stakeholders to understand and clarify their people research needs, and communicating analyses to technical and non-technical audiences.
  • Experience identifying and working with vendors on end-to-end research design on international research projects
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com .

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Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com . Requests sent to this email address that do not pertain to disability or religious accommodations cannot be answered.

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