Program Manager, Recruiting Programs & Operations

(Menlo Park, CA - New York, NY)

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Recruiting is a core strategic driver of Facebook's success. We have a world-class team working together to help drive our ambitions and scale to the next level. We are looking for a Program Manager to work at the intersection of project management, communications and change management to help drive recruiting initiatives and process improvements across our recruiting function. He/she will work with the Global Recruiting Programs and Operations team to develop and refresh strategies, map processes to help identify opportunities for efficiency, and enhance knowledge management across the team.


  • Project Management
    • Responsible for defining plans and actions in support of defined goals for the Recruiting Programs and Operations team
    • Conduct and document working sessions with recruiting teams or internal partners to define/improve processes
    • Guide teams through problem definition, issue identification and work plan development using problem solving principles and past experience
    • Responsible for monitoring active projects and ensuring they remain on track to achieving the desired measurable business outcomes
    • Work with Global Senior Director for Recruiting Programs and Operations Director to develop and update strategic planning templates, processes, priorities, capabilities, measures of success, etc.
    • Identify integrations and establish contacts across the organization to align efforts and plan implementation
    • Assist with escalated issues on priorities, goals, strategies, resources and key initiatives
    • Prepare presentations for delivery to specific audiences
  • Communications and Management
    • Help refine recruiting communications, i.e. content delivery strategy, with a focus on digital communications
    • Work with the Recruiting Programs and Operations Team members to develop and implement global internal communication strategies, messages, tools and cascade mechanisms to ensure awareness, understanding of and action required with regards to recruiting processes and tools
    • Advise recruiting leaders on communication strategies to effectively communicate business priorities
    • Develop communications strategy to elevate visibility of organization goals to ensure consistency of strategic messages and drive two-way dialogue between recruiting leadership and employees
  • Knowledge Management
    • Develop and execute recruiting knowledge sharing processes and procedures, in particular related to document and content management through our internal channels
    • Develop, manage, and implement an educational program to improve KM capabilities
    • Act as a resource and subject matter expert for knowledge sharing best practices
Minimum Qualifications
  • Bachelor's degree
  • 3+ years of Process Improvement experience (e.g., Lean / Six Sigma)
  • 5+ years of project management experience
  • Experience using MS Office tools (Excel, Powerpoint, Word, Visio or other process mapping software)
  • Ability to travel up to 15% of the time
Preferred Qualifications
  • Master's degree
  • 4+ years of experience in Communications with successful track record of delivering results, comprehensive understanding of effective communications practices and measurement, and working with and writing communications for senior leadership
  • 2+ years of strategic planning experience in a similar environment or in a planning/consultant role
  • 2+ years of experience in Knowledge or Information Management
  • Experience with business process management, workflow, and life cycle management
  • Analytical and problem-solving skills to plan strategy, tactics and perform root-cause analysis
  • Ability to perform process mapping (experience with Visio or MindMap software)
  • Familiarity with project management tools, lifecycles, etc.
  • Ability to work across functions and at all levels of the organization to collaborate and help influence action
  • Able to manage multiple projects and deliver high quality work under timelines
  • Adobe Photoshop and InDesign (or other design suite) experience
  • Communication and interpersonal skills
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